Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
GeneralManager
Anyssa Aguilar-Davis

Anyssa Aguilar-Davis

Converse,TX

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Ability to handle multiple projects simultaneously with a high degree of accuracy willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Corporate EVV Coordinator

Disability Services Of The Southwest
07.2022 - Current
  • Generated weekly qualitative and quantitative reports for EVV specialist and payroll department
  • Responsible for Time keeping/verifying worked hours if not already approved.
  • Making adjustments as needed to attendants schedules, if worked over or under their authorized hours.
  • Training attendants and EVV specialist on how to use EVV System (timekeeping system) to clock in and out.
  • Teaching trouble shooting methods to attendants and EVV specialist in order to avoid a high amount of user error on both sides.
  • Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
  • Develop departmental objectives, budgets, procedures, and strategies.
  • Define problems, collect data, and establish facts and validated conclusions.
  • Meet deadlines while maintaining high -quality deliverables.
  • Conduct staff meetings to relay general information or to address specific topics.
  • Post financial transactions for organization into computerized system to generate financial statements.
  • Prepare checks for invoice settlement with attendants and Managed care organizations.

Account Review Specialist

Walmart Inc.
12.2021 - 07.2022
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Worked with third-party vendors to access and analyze data and systems.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Troubleshot minor problems and reported larger technical issues.
  • Responded quickly to meet customer needs and resolve problems.
  • Other duties as assigned.

Environmental Services Housekeeper

AdventHealth
07.2021 - 12.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Removed waste paper and other trash from premises to designated area.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned elevators, glass, and planters in public areas.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Documented and reported necessary facility and building repairs observed.

Cashier

The Home Depot
01.2020 - 08.2020
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Associate

The Home Depot Inc
08.2020 - 07.2021
  • Created and maintained detailed database to develop promotional sales.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Solved problems with products and services by providing customers with technical support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Upsold additional products and services to customers, increasing revenue.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to 75 pounds at once and used forklift to move heavier loads.

Education

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Palm Bay Senior High School
Melbourne, FL
2021

Skills

  • Customer Service
  • Leadership
  • Cash handling
  • Commercial Cleaning
  • Cleaning Experience
  • Custodial Experience
  • Oil Change
  • Environmental services
  • Oil change
  • Assessments
  • Automotive maintenance
  • Verbal communication
  • Written procedures
  • Administrative assistant
  • Basic scheduling and organizational skills
  • Sales skills
  • Time Management
  • Team Leadership
  • Computer Skills
  • Staff Meetings
  • Issue Resolution
  • Administering Social Media Accounts
  • Communications Strategies
  • Data Entry
  • Sorting and Categorizing
  • Corporate Training
  • Wireless Telecommunications
  • Accounts Payable and Accounts Receivable
  • Client Satisfaction
  • Daily Workflows
  • Professional Development
  • Microsoft Excel
  • Payment Method
  • Profit Margins
  • Pricing Structures
  • Expense Reports
  • Cash Register Operations
  • Effective Scheduling
  • Special Assignments
  • Customer Acquisition
  • Professional Relationships
  • Office Support
  • Inquiry Requests
  • Comprehensive Research
  • Document Organization
  • Online Databases
  • Performance Improvement
  • Client Correspondence
  • Effective Customer Communication
  • Strategic Networking
  • Interpersonal Communication Skills
  • Constructive Feedback
  • Effective Project Management
  • Technical Management
  • Employee Evaluation
  • Credit and Debt Card Processing
  • Store Displays
  • Cash Control
  • Closing Procedures
  • Office Supplies and Inventory
  • Outbound Calls
  • PowerPoint Presentations
  • Digital Sales
  • Restock Shelves
  • Expense Reimbursements Tracking
  • Business Objective Analysis

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop missing clock in or out tracking spreadsheets for location.
  • Achieved Variance report by introducing Automator for identifying variances within a branch.
  • Resolved product issue through consumer testing.

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Corporate EVV Coordinator

Disability Services Of The Southwest
07.2022 - Current

Account Review Specialist

Walmart Inc.
12.2021 - 07.2022

Environmental Services Housekeeper

AdventHealth
07.2021 - 12.2021

Customer Service Associate

The Home Depot Inc
08.2020 - 07.2021

Cashier

The Home Depot
01.2020 - 08.2020

Palm Bay Senior High School

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Anyssa Aguilar-Davis