Anyssa Garza
Customer Service Representative
San Antonio,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Healthcare Customer Service Representative
Centene Corporation
San Antonio, TX
Jan.2023 - Jul.2024
- Resolved member and provider inquiries and concerns through phone, live chat, and email channels
- Documented all communications in the Customer Relationship Management (CRM) system to ensure accurate tracking and compliance with quality standards.
- Provided support to individuals by clarifying healthcare plan information, including coverage and benefits, and resolving billing problems.
- Coordinated with healthcare providers to facilitate prior authorizations, referrals, and appointments, ensuring seamless member access to services.
Medical Transportation Specialist
IBEX Global
San Antonio, TX
07.2021 - 12.2022
- Administered trips for volunteer and independent drivers as well as managed the mileage reimbursement program.
- Works closely with transportation providers and healthcare facilities to resolve problems.
- Assigned reservations to network providers in order to optimize the utilization of vehicle resources while meeting client demand.
- Ensures accurate trip data input to minimize errors and delays in timelines.
Healthcare Customer Service Representative
Carenet Healthcare
- Contacted members of Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
- Ensured customer satisfaction by providing exceptional service, identifying needs, and assisting with healthcare-related issues through outreach programs.
- Outreach to patients to schedule appointments for preventative health screenings and assess for high-risk or other healthcare appointments.
- Leveraged strong sales skills and a strong work ethic to achieve productivity goals.
Client Support Specialist I
Office Ally
San Antonio, TX
05.2019 - 01.2020
- Deliver high-quality, professional, and courteous support to clients via inbound and outbound phone calls.
- Assisted members with eligibility inquiries, verifying coverage, and addressing questions related to benefits and claims.
- Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlements.
- Promoted available products and services to customers during service, account management, and order calls.
Cashier/Retail Sales Associate
Walmart
San Antonio, TX
03.2018 - 03.2019
- Preserved the appearance of the store by arranging and replenishing displays, and merchandise racks.
- Ensured accurate purchase totals by scanning merchandise using a point-of-sale system.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Explained return and exchange policy to enforce and accept merchandise for refunds or replacement, with different items.
Shoe Sales Associate
A'gaci
San Antonio, Texas
01.2017 - 03.2018
- Promoted a welcoming environment by acknowledging customers and engaging in conversation to identify footwear needs.
- Maintained the shoe department by organizing shoes by size, color, and style.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Education
Associate of Science - Architecture
08.2023 - Current
Skills
- Multitasking and Organization
- Quality Assurance
- HIPAA Compliance
- Work Quality Evaluation
- Patient Education
- Problem-Solving
- Leadership
- Problem-Solving
- Communication,
- Team Collaboration
- Critical-thinking,
- Product Knowledge,
- Google Sheets,
- Google Slides,
- Microsoft Office (Word, Excel)
- Zendesk
- Verbal and Written Communication
- Insurance Billing
- Eligibility Determination
References
References available upon request.
Timeline
San Antonio College - Associate of Science, Architecture
08.2023 - Current
Healthcare Customer Service Representative - Centene Corporation
Jan.2023 - Jul.2024
Medical Transportation Specialist - IBEX Global
07.2021 - 12.2022
Client Support Specialist I - Office Ally
05.2019 - 01.2020
Cashier/Retail Sales Associate - Walmart
03.2018 - 03.2019
Shoe Sales Associate - A'gaci
01.2017 - 03.2018
Healthcare Customer Service Representative - Carenet Healthcare