Anyssa Gil
San Antonio,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Customer service representative driven to ensure satisfaction for both customer and company.
Overview
10
10
years of professional experience
Work History
Operations Manager
Davids Bridal
Augusta, GA
11.2022 - 02.2024
- Directed day-to-day operations by implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Automated Logistical Specialist (92A)
United States Army
Fort Gordon, GA
01.2018 - 01.2024
- Managed day-to-day logistics operations, including monitoring incoming deliveries and overseeing inspection of deliveries.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Utilized ordering, tracking and billing systems and associated processes.
- Evaluated inventory levels to keep appropriate supply counts on hand at all times.
- Maintained Top Secret Clearance to support the National Security Agency logistical needs.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Managed the safe movement of Top Secret Equipment to and from installations on a Military post.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Managed administrative needs of group, including recordkeeping and report writing, with team of 6 soldier's.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Improved operations by working with team members and customers to find workable solutions.
Sales Associate
Michaels
League City, TX
08.2017 - 12.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed crafting hardware items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Hiring/ Training Manager
Kemah Steak Company / Bubbas Shrimp Palace
Kemah, TX
09.2013 - 06.2017
- Conducted new hire orientations to provide company information, establish performance requirements and expectations.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Collaborated with Floor Manager and HR team to determine organizational needs and position requirements for potential employee candidates.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
- Managed 15 employees across , wellness and safety, payroll and information to ensure optimal productivity.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Increased improvement initiatives using incentives and demerit Systems, troubleshooting problems for corrective action.
- TABC Certified to Manage the needs of the bar.
- Food Handler Certified to serve in 2015-2017
- 2013-2015 Hostess duties consisting of maintaining seating rotations , cleanliness of the inside and outside of establishment,Prepared to-go orders.
Education
Some College (No Degree) - Certified Phlebotomy Technician
MedCerts
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2026
High School Diploma -
Dickinson High School
Dickinson, TX06.2016
Skills
Skilled in GCSS-ARMY , Electronic Turn-In Document System
Transportation management systems(Courier)
Schedule Management
Purchasing management
Customer service
MS Office , Clerical
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Planning and Implementation
Staff Training
Timeline
Operations Manager
Davids Bridal
11.2022 - 02.2024
Automated Logistical Specialist (92A)
United States Army
01.2018 - 01.2024
Sales Associate
Michaels
08.2017 - 12.2017
Hiring/ Training Manager
Kemah Steak Company / Bubbas Shrimp Palace
09.2013 - 06.2017
Some College (No Degree) - Certified Phlebotomy Technician
MedCerts
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Dickinson High School