Anyssa Graus
Seminole,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ATG USA
01.2021 - Current
- Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
- Managed order processing and tracking, ensuring timely delivery of products to clients.
- Assisted in training new representatives on company policies and customer service techniques.
- Analyzed customer feedback to identify trends, contributing to process improvements.
- Implemented effective problem-solving strategies to address complex customer issues promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively participated in team meetings, sharing insights to enhance overall service quality and efficiency.
Universal Banker
Achieva Credit Union
06.2015 - 12.2020
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted clients in identifying financial needs, recommending appropriate products and services.
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Developed proficiency in banking software, facilitating smooth transaction processing and reporting.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Conducted routine audits of transactions and documentation to maintain accuracy and integrity.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
East Lake High School
Tarpon Springs, FL06-2014
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Representative
ATG USA
01.2021 - Current
Universal Banker
Achieva Credit Union
06.2015 - 12.2020
High School Diploma -
East Lake High School