Anyssa Perez
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Excelling in providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Solutions Advisor
OfficeMax - Print & Copy Services
04.2023 - Current
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
Sales Associate
OfficeMax
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Cashier
Wetzel's Pretzels
05.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05.2021
Skills
- Network Printers
- Serve Client Needs
- Cash Flow Projection
- Staff Augmentation
- Calm and Professional Under Pressure
- Training Junior Team Members
- Sales and Upselling
- Order and Refund Processing
- Consultative Selling Techniques
- Membership Inquiries and Renewals
- Professional Phone Etiquette
- Customer Retention Strategies
Accomplishments
- Achieved Promotion in less than one year
- Honor's President's Scholarship
- Accredited in aiding the implementation of duel-language instructions in-store
Certification
- Certificate of Arizona Technical Skills Standards
- College training in Windows Computers
- College training in implementation of hardware and software on Windows computers
- College training on customer interaction
Timeline
Solutions Advisor
OfficeMax - Print & Copy Services
04.2023 - Current
Sales Associate
OfficeMax
09.2022 - 04.2023
Cashier
Wetzel's Pretzels
05.2021 - 04.2022
High School Diploma -
Agua Fria High School
- Certificate of Arizona Technical Skills Standards
- College training in Windows Computers
- College training in implementation of hardware and software on Windows computers
- College training on customer interaction
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