Anyul Mancilla
Birmingham
Summary
As an experienced Client Service Representative with a strong foundation in customer relations, I excel at building trust, resolving complex inquiries, and delivering tailored solutions that enhance client satisfaction. My background has equipped me with excellent communication, problem-solving, and organizational skills that translate seamlessly into both client-facing and operational roles. In addition, I hold a Paralegal Certification and bring hands-on experience in legal research, document preparation, and compliance. This unique blend of client service expertise and paralegal knowledge enables me to effectively support both customers and organizational objectives, ensuring regulatory adherence while fostering positive relationships. I am committed to contributing to team success, optimizing processes, and providing exceptional results.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Alexander Shunnarah Personal Injury Attorneys
07.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Store Manager
Aeropostal
08.2019 - 06.2025
- Evaluated the performance of associates and mentored underperforming employees on ways to improve
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Held Area Managers accountable for meeting performance goals
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Analyzed productivity reports, assisting in managing performance
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
- Stayed current with all store initiatives and communications, sharing with associates as required
- Assisted cashiers in providing credits or refunds to customers
- Increased sales over previous year by responding to consumer demand and motivating team to provide excellent customer service
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions
Operations Manager
Enciso Painting
08.2018 - 06.2025
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
SECRETARY AND PERSONAL ASSISTANT
Jason Stoves Law Firm
08.2016 - 08.2018
- Initiated contact with clients to gather required information regarding Immigration process
- Performed office related support tasks and clerical functions, including setting up appointments, sending out important mail and receiving payments
- Carefully wrote down all phone messages and relayed to appropriate personnel within 30 minutes of each call
- Prepared daily balance sheets
- Kept reception area clean and neat to give visitors positive first impression
- Reviewed and edited daily bank deposits and deposit report
- Determined eligibility and financial status of clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Wrote and edited professional correspondence and emails
Education
Paralegal Studies
Jefferson State Community College
Birmingham, AL05-2025
High School Diploma -
Hoover High School
Hoover, AL05-2016
Skills
- English and Spanish fluency
- Customer Support
- Client communication
- Natural leader
- Multi-line phone talent
- Goal-oriented
- Skilled problem solver
- Positive and friendly
- Retail sales
- Active listening skills
- People-oriented
- Cash flow management
- Efficient Skill Acquisition
Timeline
Client Service Representative
Alexander Shunnarah Personal Injury Attorneys
07.2025 - Current
Store Manager
Aeropostal
08.2019 - 06.2025
Operations Manager
Enciso Painting
08.2018 - 06.2025
SECRETARY AND PERSONAL ASSISTANT
Jason Stoves Law Firm
08.2016 - 08.2018
Paralegal Studies
Jefferson State Community College
High School Diploma -
Hoover High School
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