Anzelika Malinauskiene
Orland Park,IL
Summary
Dynamic Office Manager with a proven track record at Malins Inc., adept in maintaining confidentiality and providing exceptional customer service. Excelled in office administration and organizational skills, enhancing operational efficiency by implementing cost-control measures and spearheading a mentoring program that boosted employee engagement. Expert in financial reporting and staff training, consistently achieving balanced budgets and promoting a culture of continuous improvement.
Overview
27
27
years of professional experience
Work History
Office Manager
Malins Inc.
09.2015 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager of Operations
Global Suppy Chain Management
10.2000 - 06.2015
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Manager
Alsa
06.1997 - 06.2000
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Certificate Of Completion - Hospitality Management
08.2012
Master Of Science - Food Sciences And Technology
06.1993
Bachelor Of Science - Food Sciences And Technology
06.1993
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Bookkeeping
- Document Management
- Payroll and budgeting
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Staff hiring
- Supply Management
- Training and coaching
- Financial Reporting
- Expense Reporting
- Staff Training
Languages
Lithuanian
Native or Bilingual
Russian
Professional Working
Timeline
Office Manager - Malins Inc.
09.2015 - 12.2023
Manager of Operations - Global Suppy Chain Management
10.2000 - 06.2015
Restaurant Manager - Alsa
06.1997 - 06.2000
Joliet Junior College - Certificate Of Completion, Hospitality Management
Kaunas Technological Universty - Master Of Science, Food Sciences And Technology
Kaunas Technological University - Bachelor Of Science , Food Sciences And Technology