An'zhane McGee
Harrison,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CCRD)
Cigna
11.2022 - Current
- Initial screening of requests based on guidance given by online prior authorization tools
- Approves prior authorization requests if the data collected meets the approval specifications
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies
- Collect clinical data for prior authorization and non-formulary exception requests.
Collection Specialist II
JPMorgan
02.2019 - 01.2023
- Handle 100+ inbound and outbound calls per day to respond to client account inquiries and follow up with clients with overdue accounts
- Supervise assigned accounts to identify unresolved debts
- Develop effective repayment plans and research and implement effective collection techniques
- Create monthly credit records and oversee all monthly payments and refunds.
Customer Call Center Representative
Americas First FCU
11.2016 - 02.2019
- Assisted members and potential members with their telephone requests, answered questions about products and services, and resolve problems that are within the authority
- Assisted members and employees with all electronic services including mobile banking, remote deposit capture, home banking, online accounts, and web loan payments
- Took credit applications received by phone and forwarded the application to a Loan Specialist for processing
- Provided check and deposit verification for merchants and ensured records and reports were processed and maintained.
Education
Bachelor of Science - Social Science
Franklin University
Associate of Arts - General Studies
Jackson College
High School Diploma -
Lakeshore High School
Skills
- Excellent Customer Service
- Proficiency with Microsoft Office Software
- Debt Repayment Negotiation
- Analytical & Critical Thinking
- Problem-solving Abilities
- Multitasking Abilities
- Administration & Management
- Credit & Collections
- Data Entry & Maintenance
- Oral & Written Communication
- Medical Terminology
- Data Entry
- Scheduling
- Information Security
- Paperwork Processing
- Client Relations
- Computer Proficiency
- Research
- Administrative Support
Certification
Human Resource Generalist
Timeline
Customer Service Representative (CCRD)
Cigna
11.2022 - Current
Collection Specialist II
JPMorgan
02.2019 - 01.2023
Customer Call Center Representative
Americas First FCU
11.2016 - 02.2019
Bachelor of Science - Social Science
Franklin University
Associate of Arts - General Studies
Jackson College
High School Diploma -
Lakeshore High School