Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Anzhela Grigoryan

ID Bank CSJC
Glendale,CA
3
Languages
7
years of professional experience

Driven customer service specialist with expertise from ID Bank CSJC, excelling in stakeholder engagement and process optimization. Proven track record in enhancing team performance and customer relations. Adept at problem-solving and active listening, consistently achieving a 20% increase in customer satisfaction. Recognized for adaptability and reliability in dynamic environments.

Work History

Costomer Service Leading Specialist

2 Years 5 Months
ID Bank CSJC | 05.2021 - 10.2023

Customer service , cash operations, making international transfers, placement deposits

Customer Service Representative

4 Years 6 Months
Unibank OJSC | 09.2016 - 03.2021

Customer service, placement deposits, loans disbursement, cash operations

Education

Bachelor of Science - Economic Analysis

Armenian State University of Economics | Armenia | 05.2016

Skills

Innovation management
Team collaboration
Customer relations
Stakeholder engagement
Analytical thinking
Documentation management
Knowledge sharing
Process optimization
Team performance improvement
Teamwork
Problem-solving
Time management
Reliability
Organizational skills
Active listening
Relationship building
Team building
Adaptability

Languages

Armenian
Full Professional
English
Limited Working
Russian
Limited Working

Timeline

Costomer Service Leading Specialist

ID Bank CSJC
05.2021 - 10.2023Read More

Customer Service Representative

Unibank OJSC
09.2016 - 03.2021Read More

Armenian State University of Economics

Bachelor of Science from Economic Analysis
Read More
Anzhela Grigoryan