Anzhela Pohribna

• Led a team of skilled activity guides and childcare professionals to deliver world-class family-centered programming at Play by COMO.
• Developed dynamic schedules of nature-based, cultural, and wellness activities to enhance family experiences.
• Managed budgeting, expenses, and inventory to maximize revenue and uphold COMO's highest standards of quality and safety.
• Conducted proactive communication with upcoming guests and travel agents, providing tailored insights into available activities.
• Arranged babysitting sessions by leading a team of internal and external childcare providers to meet family needs.
• Engaged directly with guests to personalize family experiences, continuously gathering feedback to innovate and elevate our programs.

• Search and recruitment of staff for the hotel business in Asia and the UAE
• Implementation of the full cycle of the recruiting process
• Interaction with the customer regarding vacancies
• Active search for candidates using various recruitment channels
• Conducting interviews with candidates, organizing an interview of the candidate with a potential employer
• Conducting professional communication with candidates, providing advice on going abroad
• Maintaining a database of candidates

Apart of standard responsibilities as a kids club attendant l had an opportunity to accumulate new knowledge and experience such as:

• Involving kids in activities related to the laser printing/engraving process and teaching them basic techniques and steps required for the such software as Glowforge and XTool
• Arranging Formula1 related activities for kids offered as a STEAM project from F1 School
• Arranging various cooking classes
• Assisting with recreational activities for the guests on the island

As a Kids Club Supervisor at Intercontinental Maldives l was reporting to the director of Spa&Recreation. l was responsible for overseeing the entire Kids Club operations, which includes setting staff schedules, hiring, training, coordinating new employees; organizing and supervising special events.

I was leading the kid's club team with a guarantee to reach a monthly revenue goal and increase the guest satisfaction index.
A big part of my responsibilities was also:
• ensuring an interactive environment between all children
• providing a safe and comfortable environment for kids
• ensuring club programming is properly implemented and executed
• supervising kids club cleanliness and maintenance on a regular basis
• planning potential expenses and creating/following purchasing requests
• ensuring effective communication with parents and children throughout their stay
• working closely with other services in the resort to ensure a tailor-made service

• Managed kids' club operations (reported to the recreation supervisor) while maintaining a positive attitude and an excellent standard of customer service at all times.
• Set up staff's schedules, trained, and coordinated new team members.
• Supervised purchasing requests, and children's club cleanliness and maintenance on a regular basis.
• Coordinated, organized, and implemented a range of fun, engaging, and educational activities to meet the needs of children between the ages of 2 and 12 to encourage creativity and expression.
• Provided a safe, secure, and stimulating environment for the children.
• Leaded art and craft classes, quests and hunts, quizzes, indoor and outdoor activities, cooking classes, special events and parties, and sports competitions.
• Provided babysitting service.
• Communicated with parents about daily activities and any concerning behaviors.
• Developed positive working relationships with all departments.

Supported Continuous Improvement Department Head in data collection and analysis, leading to necessary team training.

• Provided fun, educational, and caring services to the children in a warm and welcoming environment.
• Participated in everyday activities such as organizing arts and crafts time, leading games and sports activities, reading stories, dancing, and singing songs.
• Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
• Maintained the facility and equipment/supplies according to the company's standards for cleanliness and safety.
• Promoted the club's youth programs and activities.
• Assisted parents in program registration and discussed any behavioral issues of the child.
• Reported accidents, injuries, and unsafe work conditions to the Manager of Recreation.

At Maxx Royal Resort, our large Kids Club, staffed by 40 team members, operated daily from 8 am to 2 am, welcoming children aged 0 to 12. Kids Club animators worked closely with the Kids Club Supervisor to ensure a safe and engaging environment.

Responsibilities included:

• Welcoming families and building personalized relationships with children and parents.
• Leading interactive activities like arts & crafts, storytelling, sports, scavenger hunts, and excursions.
• Setting up, hosting, and breaking down activities while maintaining cleanliness and organization.
• Managing inventory for toys/equipment and handling babysitting services.
• Independently operating activities and addressing guest needs to meet departmental goals.

We ensured all equipment was well-maintained and collaborated with the supervisor to replenish supplies as needed.

As a Children's Animator, I was supervising both the children and operations of the children's club ensuring that all the kids club activities were done promptly.
My work responsibilities included:
- Taking a part in arranging children's events
- Leading Birthday Parties with face painting, dancing, and musical games
- Maintaining clean toys and equipment
- Safeguarding the children
- Controlling the entrance and exit and handling the sign-in and sign-out procedures
- Ensuring all parents fill in the registration form for their children correctly, containing the history of the child

Assisting HR Manager with recruiting process and leading adaptation trainings.

Collecting and preparing online orders.

Providing psychological education and help to the kids and their parents; working with emotions such as aggression, fear, frustration and etc.

Leading Head Hunting process with further conducting of motivational and 5s training to deliver effectiveness at work.

Delivering consulting and sales service through the hot and cold calls.

Cosmetic Products Contribution; building strong bonds with customers and building a pyramid of loyal team.