Anzhela Ungurian
Summary
Work Well with teammates, but also have an acute sense of leadership. Have a strong work ethic and self-motivation that will result in tasks being fulfilled to best of ability. Detail oriented with a keen eye for accuracy. Great communicator who is able to gather information and provide solutions. Highly organized, proactive and punctual
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Colorado Spine Partners - Advent Health Porter
06.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies.
- Completed daily tasks such as answering calls, check-ins, referrals, and Workques.
- Used Epic, AllScripts, ECW, and Pherisa to schedule appointments.
- Scheduled patient appointments and procedures
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Service Specialist
Centura Health
06.2020 - 08.2021
- Facilitated patient check-in processes to enhance operational efficiency and reduce wait times.
- Managed appointment scheduling utilizing electronic health record systems for improved accuracy.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to ensure seamless communication regarding patient needs and care plans.
- Answered over 70 to 85 telephone calls per day to schedule appointments and answer patient questions.
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
Point of Service
Chick-fil-A
2015 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Grandview High School
05-2020
Skills
- Quality Standards and Protocols
- Time Management and Prioritization
- Organized and Detail-Oriented
- Calm and Effective Under Pressure
- Knowledge of computer software Microsoft Word, E-mail, Excel, Epic
- Quick learner
Certification
- BLS - American Heart Association: EXP: 9/2025
Languages
Russian
Timeline
Patient Service Representative
Colorado Spine Partners - Advent Health Porter
06.2022 - Current
Patient Service Specialist
Centura Health
06.2020 - 08.2021
Point of Service
Chick-fil-A
2015 - 2019
High School Diploma -
Grandview High School