Anzhelika Lysenko
Brooklyn,NY
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level QA Automation Engineer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
QA Automation Engineer
GAZELLE BILLING CO.
07.2021 - Current
- Supported agile development methodologies by participating in daily stand-ups, sprint planning sessions, and retrospectives.
- Managed defect tracking process using bug-tracking tools, providing timely updates on issue resolution progress to stakeholders.
- Reduced manual testing time through the implementation of robust automation frameworks, optimizing resource utilization.
- Implemented data-driven testing approaches for more efficient and accurate validation of application functionality.
- Maintained high-quality standards with regular code reviews, identifying potential risks and areas for improvement.
- Improved software quality by designing and implementing comprehensive automated test plans for various applications.
- Built automated test scripts to handle repetitive software testing work.
- Kept scripts and test cases updated with current requirements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
Authorization Specialist/Tech Support
V. Aleksandrovich Medical P.C.
01.2019 - 07.2020
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing high volume of authorizations, referrals, and appeals.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
- Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
- Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
- Resolved discrepancies with client applications to verify eligibility.
Authorization Specialist/Receptionist
Health Point Medical P.C.
09.2016 - 06.2018
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on status of prior authorizations for various services
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
Receptionist
Advanced Medical Care P.C.
11.2015 - 08.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Dr. Igor Sergeyev (Urologist)
09.2015 - 10.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Reduced incoming call response time by implementing an effective call routing system.
Education
SDET COURSE -
SYNTAX TECHNOLOGIES BOOTCAMP
Virgilina, VA04.2022
Non-Graduate Drug and Substance Abuse Counselor -
CUNY Kingsborough College
Brooklyn09.2021
Non-Graduate Massage Therapy -
New York College Of Health Professions
New York, NY09.2016
Graduated: June 2013 with an Advanced Diploma -
Midlothian High School
Midlothian, VA06.2013
Skills
- Manual Testing
- Regression Testing
- Continuous integration tools
- Functional Testing
- Test Automation Frameworks
- Test case design
- Accessibility Testing
- Test Planning
- Selenium WebDriver
- Cross-browser testing
- Smoke Testing
- Bug Tracking and Resolution
- Technical Support
Languages
Ukrainian
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
QA Automation Engineer
GAZELLE BILLING CO.
07.2021 - Current
Authorization Specialist/Tech Support
V. Aleksandrovich Medical P.C.
01.2019 - 07.2020
Authorization Specialist/Receptionist
Health Point Medical P.C.
09.2016 - 06.2018
Receptionist
Advanced Medical Care P.C.
11.2015 - 08.2016
Receptionist
Dr. Igor Sergeyev (Urologist)
09.2015 - 10.2015
SDET COURSE -
SYNTAX TECHNOLOGIES BOOTCAMP
Non-Graduate Drug and Substance Abuse Counselor -
CUNY Kingsborough College
Non-Graduate Massage Therapy -
New York College Of Health Professions
Graduated: June 2013 with an Advanced Diploma -
Midlothian High School