Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANZIA PAYTON

Washington,DC

Summary

Results-driven professional specializing in administrative operations and customer service. Demonstrated success in enhancing operational efficiency and ensuring safety compliance, leading to improved passenger experiences and streamlined processes. Possesses strong analytical skills and a commitment to quality assurance in fast-paced environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Bus Operator

Washington Metropolitan Area Transit Authority (WMATA)
03.2011 - 10.2024
  • - Represented WMATA as a front-line public service professional, assisting thousands of passengers with safety, direction, and care
  • - Maintained transit service reliability by consistently adhering to established routes, schedules, and SOPs
  • - Enhanced passenger experience through daily interpersonal interaction and assistance
  • - Coordinated with dispatch and operational teams to effectively resolve real-time service challenges
  • - Recognition: Awarded Safety Certificate in 2015

School Bus Driver

Prince George's County Public Schools
09.2011 - 03.2013
  • - Transported children safely while fostering communication with parents, educators, and school staff
  • - Maintained trust-based relationships with students and families through reliability and communication
  • - Ensured safe, reliable environments for school children during transportation

Data Processing Tech / Work Control Clerk

Howard University
10.1998 - 03.2011
  • - Generated work orders and tracked job completion, facilitating communication among multiple departments
  • - Coordinated and prioritized incoming maintenance requests from students and staff to enhance campus services
  • - Entered and verified insurance payments and collaborated with insurers
  • - Provided administrative support for health billing and campus maintenance teams to ensure efficient operations

Education

High School Diploma -

Parkdale High School
Riverdale Park, MD
06-1998

Skills

  • Passenger transport safety
  • Route adjustment skills
  • On-time performance
  • Incident reporting
  • Customer service excellence
  • Vendor communication
  • Time management
  • Team collaboration and dependability
  • Effective communication
  • Change adaptability
  • Problem analysis
  • Data validation

Certification

  • CDL Class B

Timeline

School Bus Driver

Prince George's County Public Schools
09.2011 - 03.2013

Bus Operator

Washington Metropolitan Area Transit Authority (WMATA)
03.2011 - 10.2024

Data Processing Tech / Work Control Clerk

Howard University
10.1998 - 03.2011

High School Diploma -

Parkdale High School
ANZIA PAYTON