Anzor Khilal
North Hollywood,CA
Summary
Experienced Hotel Manager with a proven track record of onboarding, developing, and maintaining high-quality hotel and property products. Highly skilled in utilizing data insights and market knowledge to maximize production potential from property partners. Strong expertise in revenue management, marketing, and distribution strategies. Excellent communication and relationship-building skills with a focus on achieving targets and goals.
Overview
12
12
years of professional experience
Work History
Manager
Lexen Hotel
10.2018 - Current
- Directed staff of 20+ employees to optimize service & enhance customer experience, resulting in increased improvement in customer satisfaction ratings
- Hired and trained new employees
- Weekly schedules for all hotel departments
- Daily communication with all departments to ensure hotel's standards
- Check all rooms daily and communicating with maintenance in order to fix what needed to be fixed prior guest arrival
- Bi-weekly payrolls / taking care of guest's chargebacks
- Checking front desk operations daily in order to prevent any reservations issues
- Communicated with guests daily making sure guest's stay satisfaction w / answered guests concerns and complaints
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated with 3rd party websites like Expedia and booking in order to create promotions and making sure company's rates are up to date.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
Clerk, Supervisor
Market Plus Store
05.2015 - 09.2018
- Worked in busy store located in Hollywood
- Created weekly schedules
- Trained new hires and assigned daily tasks
- Interacted with customers to provide information
- Monitored office supplies and made arrangements for restocking of low-stock items
- Produced high-quality communications for internal and external use
- Managed calendars and scheduled appointments to maintain smooth flow of operations
Front Desk (intern)
PR Club Kaplan
04.2011 - 06.2012
- Coordinated daily operations of high-volume front desk, overseeing 270 guest check-ins & check-outs with satisfaction rate.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Education
Associate of Applied Science - Business/Marketing/Management
Los Angeles City College
Los Angeles, CA05.2017
Bachelor of Arts - Hotel And Restaurant Management
International College of Tourism AH&LA
Turkey, Antalya05.2012
Skills
- Hard working
- Career Oriented
- Multitasking Abilities
- Analytical and Critical Thinking
- Organization and Time Management
- Written Communication
- Dependable and Responsible
- Problem-Solving
- Plan Trips
- Market knowledge
- Relationship builder
Languages
Russian
Native or Bilingual
Timeline
Manager
Lexen Hotel
10.2018 - Current
Clerk, Supervisor
Market Plus Store
05.2015 - 09.2018
Front Desk (intern)
PR Club Kaplan
04.2011 - 06.2012
Associate of Applied Science - Business/Marketing/Management
Los Angeles City College
Bachelor of Arts - Hotel And Restaurant Management
International College of Tourism AH&LA
Similar Profiles
Amitesh PrasadAmitesh Prasad
Front Desk Agent at Lexen HotelFront Desk Agent at Lexen Hotel
Mina IbrahimMina Ibrahim
Front Desk Manager at Lexen HotelFront Desk Manager at Lexen Hotel
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Maui HolcombMaui Holcomb
Owner/Supervising Sound Editor at Ear Candy SoundOwner/Supervising Sound Editor at Ear Candy Sound
Juan HernandezJuan Hernandez
Shipping and Receiving Clerk at Ordway Sign SupplyShipping and Receiving Clerk at Ordway Sign Supply