Anzulic Gomez
Los Angeles,CA
Summary
Detail oriented Operations Professional experienced in order fulfillment, retail operations, and customer service. Coordinates time sensitive processes, maintains accurate records, and resolves operational issues while ensuring effective cross departmental communication. Manages competing priorities and follows established procedures to deliver solutions in fast paced environments.
Overview
2027
2027
years of professional experience
Work History
Operations Specialist
Goat Group
Los Angeles, California
03.2025 - Current
- Support daily operational workflows with a focus on accurate and timely order fulfillment and execution.
- Coordinate with cross functional teams to resolve order, inventory, and operational issues and keep workflows moving efficiently.
- Process and manage operational tasks with a high level of accuracy while meeting productivity and service expectations.
- Monitor orders and workflow status to identify issues, delays, or discrepancies and take appropriate action to resolve them.
- Maintain attention to detail when handling product, order, and system information to minimize errors and ensure accurate processing.
- Apply established processes and procedures consistently while adapting to changing operational priorities.
- Identify workflow issues and collaborate with relevant teams to determine effective solutions.
- Support a fast paced environment requiring strong organization, prioritization, and the ability to manage multiple tasks simultaneously.
Customer Service Representative
Mini Pharmacy Enterprises
Los Angeles, California
- Managed customer inquiries and provided accurate information regarding products, services, orders, and account-related questions.
- Tracked orders from initiation through completion to support timely delivery and accurate fulfillment.
- Maintained detailed records of customer interactions, transactions, and relevant account information.
- Entered and updated information in electronic systems with a strong focus on accuracy and completeness.
- Collaborated with other departments to resolve complex issues and identify solutions that met customer and operational needs.
- Managed multiple customer requests simultaneously while maintaining accuracy, professionalism, and timely follow-through.
- Used questioning and problem-solving skills to identify needs, investigate issues, and determine appropriate next steps.
Care Coordinator
WithHealth
Los Angeles, California
- Coordinated daily workflows while managing multiple priorities, communications, and administrative responsibilities in a remote environment.
- Identified client needs and coordinated appropriate next steps while maintaining timely communication across teams.
- Managed multiple communication channels simultaneously while prioritizing urgent requests and maintaining accurate documentation.
- Updated operational documentation to ensure teams had access to current processes, procedures, and client information.
- Created and maintained spreadsheets and Standard Operating Procedure documentation used to support consistent daily operations.
- Monitored information for discrepancies and documented variances and concerns for appropriate follow up.
- Followed established procedures while exercising sound judgment to resolve issues independently.
Skills
- Operations & Order Fulfillment
- Order Processing & Tracking
- Inventory & Stock Operations
- Process Improvement
- SOP & Documentation
- Workflow Coordination
- Data Entry & Record Management
- Microsoft Office / Spreadsheets
- Salesforce
- Problem Resolution
- Cross Functional Communication
- Time Management
- Customer & Client Support
Timeline
Operations Specialist
Goat Group
03.2025 - Current
Customer Service Representative
Mini Pharmacy Enterprises
Care Coordinator
WithHealth