Aoi Nakamura

I work as an assistant Airbnb host for Kohala Rentals owned by my mother. My role in this job is to Manage reservations and to communicate with guests during their stay.

From time to time, i would also be given the responsibility to clean and prepare the rooms for future guests.

Over the years, i have demonstrated great communication and service abilities and learned a fair amount of what it takes to maintain property.

• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Implemented successful strategies to increase customer satisfaction.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.

Maguro Spot is a family-owned poke restaurant located in Waikiki. Every shift, the kitchen was run by three to four other people.

There are three to four positions in the shop that each person is assigned to. One person at the register, another behind the register worker, filling up rice, another making the orders at the fish station, and one last person in the back, doing all the prep work, dishes, etc. Throughout the shift, the workers are free to switch positions with another person if they know how to perform the task. On a busy day, we managed to serve about 200-300 orders.

Throughout my days working here, I learned how to carry out all of these tasks.

In the time that I worked there, I was fortunate enough to learn numerous essential things about how to run a shop.

Below are a few things I was able to demonstrate

• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Proven ability to learn quickly and adapt to new situations.
• Cultivated warm relationships with regular customers.
• Greeted customers and answered inquiries regarding menu items and specials.
• Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
• Operated register to process payments and collect cash payment for order totals.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Used proper techniques to prepare food and ingredients.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Adjusted food preparation methods in accordance with customer requests.
• Demonstrated knowledge of menu items and corresponding ingredients.