Aoife Woodrow
Doha
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Software Developer
Fujitsu Services
01.2016 - Current
- Developed and optimized software solutions using C#, Blazor, MVC, LINQ, HTML, CSS, JavaScript, and AJAX within an Agile framework.
- Skills in SQL databases, authored complex queries to gather data statistics.
- Experienced with Microsoft SharePoint and Microsoft DevOps. Actively participated in all Agile rituals.
- Led multiple projects from conception to deployment. One example involved creating a pivotal system for transcribing driving test results, which enhanced data accuracy and examiner productivity.
- Directed key stakeholder interactions to ensure alignment with user requirements and successful software delivery, collaborating with both onsite and overseas colleagues.
- Mentored junior staff, ensuring they aligned with the Fujitsu Way and provided support for their needs and well-being.
- Championed change and service improvements within the team, demonstrating leadership and innovation.
- Initiated the development of Knowledge Article documentation to share and streamline processes with the team. Ensured they were kept updated in a local repository.
- Served on the telephone standby Rota, addressing issues during non-core hours.
- Supported systems post-deployment, managing incidents, and maintaining service level agreements (SLAs).
- Achieved seven Star Awards over my first two years for exceptional customer service and problem-solving skills.
- Proactively sought personal and professional growth, attending various talks and courses on topics like resilience, problem solving, critical thinking, Agile leadership, mental health, and climate change.
Customer Service Assistant
B&M Home Store
10.2014 - 12.2015
- Personable and diligent Customer Service Assistant in a large department store setting.
- Adept at enhancing customer experiences by providing prompt and knowledgeable assistance, managing transactions efficiently, and maintaining a friendly and professional demeanor.
- Collaborated with team members during peak hours to manage customer flow and optimise service delivery.
- Assisted with stock replenishment as needed, ensuring merchandise was attractively presented, and readily accessible to customers.
- Maintained store cleanliness to enhance the shopping environment.
- Developed skills in customer engagement, sales proficiency, problem-solving, and organisational abilities through my tenure in the role.
Call Center Advisor
Firstsource Solutions Ltd
01.2010 - 10.2014
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
- Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
- This role solidified my commitment to empathising with customers and understanding their perspectives when addressing issues.
Education
Bachelor of Science - Information Technology
Ulster University
United Kingdom 09.2011 - 06.2015
Skills
API Integration
Code reviews
Code validation
Code fixes
Object-Oriented Programming
NET development
Programming
Problem-solving abilities
Time Management
Multitasking
Excellent Communication
Decision-Making
Team Collaboration
Effective Communication
Time management abilities
Public Speaking
Attention to Detail
Team building
Multithreading
Languages
English
Native language
Timeline
Senior Software Developer
Fujitsu Services
01.2016 - Current
Customer Service Assistant
B&M Home Store
10.2014 - 12.2015
Bachelor of Science - Information Technology
Ulster University
09.2011 - 06.2015
Call Center Advisor
Firstsource Solutions Ltd
01.2010 - 10.2014