Yardi
Andrea Okanume
Upper Marlboro,MD
Summary
Highly self-motivated professional offering 14 years of proven ability to deliver timely, accurate and quality work. Fosters a growth mentality while sharpening expertise and obtaining new skills through each interaction. Thinks quickly and is able to utilize second nature problem solving aptitude to brainstorm solutions independently as well as through strong collaboration. Thrives in a team environment and takes pride in professionalism. Self starting leader with proven record to advance and adapt within the company.
Overview
7
7
years of professional experience
Work History
Compliance Specialist/ Company Lost East Cost Prop
FPI Management
03.2024 - 12.2024
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Performed quality reviews to uncover workflow and communication issues to receive score of satisfactory or above on MOR audits.
- Supported team by pitching in to complete special projects and reporting, meeting deadlines.
- Prepared documentation and records for upcoming audits and inspections.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Researched and resolved EIV income discrepancies, stored documents 100% incompliance with federal regulation.
Assistant Manager/Received Full Time Posistion
The Liberty Group/The Leggett
05.2023 - 03.2024
- Compared vendor bids to find qualified affordable contractors to complete property upkeep.
- Collected and tracked rent payments using payment processing system.
- Fostered atmosphere for team building and motivating high performance.
- Monitor applicants and tenants for 100% program compliance.
- Process payments and vendor invoices.
- Interview applicants to certify and prepare for recertification at annuals and interims.
- Assessed property for both physical property and file compliance.
- Assisted in maintaining operating budget.
- Obtain bids and oversee improvement and maintenance projects.
- Assisted in interviewing of new employees
Solutions Specialist/Back Into Property Management
U.S. Bank
04.2021 - 05.2023
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used strong communication and listening skills to resolve customer issues and complaints with 120+ calls per day.
- Utilized expert attention to detail and pattern recognition to improve first call resolution.
Assistant Property Manager/Moved Out of State
Maddison Heights
08.2019 - 02.2021
- Developed rental agreements, collect deposits and rents, enforce terms of rental agreement, resolve tenant complaints.
- Coordinate property inspection for Housing Choice Voucher and HUD Tax Credit Subsidies within government guidelines.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing regulations.
Leasing Specialist/ Advancement Opportunity
South Oaks
10.2017 - 08.2019
- Prepared tenant records in accordance with government and state agency guidelines.
- Verified all lease paper work, entered into systems, verified qualifications and authenticated all documentation.
- Proficient use of Microsoft office to create marketing advertisements, excell spreadsheet for data keeping and PowerPoint presentations.
- Coordinated and prioritized scheduling of multiple projects.
- Toured property with prospective tenants and provided in depth information in regards to its key features.
- Proofread documents to make sure they met all requirements
Education
Bachelor of Social Work - Social Work
Bowie State University
Laurel, MD06.2025
Skills
- Leadership
- Analytical Problem Solving
- EIV, LIHTC, HUD, Project Based Section 8
- Excellent Attention to Detail
- Exceptional Written and Verbal Communication
- Establishing and Maintaining Client Relationships
- Leasing Certification
- Analyzing Documentation/Analytical problem solving
- Great Communication and Customer Service Skills
- Financial experience, including writing and maintaining budgets
- Proficient in Microsoft Office applications
- Critical Thinking
Software
Onsite
Knock Knock
Docusign
Bluemoon
MRI
Property Matrix
Rent Manager
Real Page
Affiliations
U.S. Army Veteran
Timeline
Compliance Specialist/ Company Lost East Cost Prop
FPI Management
03.2024 - 12.2024
Assistant Manager/Received Full Time Posistion
The Liberty Group/The Leggett
05.2023 - 03.2024
Solutions Specialist/Back Into Property Management
U.S. Bank
04.2021 - 05.2023
Assistant Property Manager/Moved Out of State
Maddison Heights
08.2019 - 02.2021
Leasing Specialist/ Advancement Opportunity
South Oaks
10.2017 - 08.2019
Bachelor of Social Work - Social Work
Bowie State University
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