Aolani Chan
Renton,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Education Guide
Wing Luke Museum Of The Asian Pacific American Experience
07.2022 - Current
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Guided groups of up to 20 people on scheduled tours.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Office Coordinator
Seattle Chinese Garden
06.2023 - 08.2023
- Assisted in facilitating annual fundraising event
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Research Assistant Project Manager
Social Identity Lab
01.2022 - 12.2022
- Social Identity Lab
- Documented project progress to fulfill project requirements and establish traceability.
- Identified and resolved risks to minimize project disruption.
- Devised and implemented attainable schedules for other RAs.
- Monitored and tracked project metrics and collected data to share with project members.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Office Coordinator
Seattle Chinese Garden
07.2022 - 09.2022
- Assisted in facilitating annual fundraising event
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Office Coordinator
Seattle Chinese Garden
07.2021 - 09.2021
- Assisted in facilitating annual fundraising event
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Increased team productivity by reorganizing office supplies and protocols.
Volunteer
Seattle Chinese Garden
05.2012 - Current
- Seattle Chinese Garden
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Assisted with special events and programs.
Volunteer
Wing Luke Museum
02.2017 - 07.2022
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Volunteer
Luck Ngi Musical Club
08.2019 - 09.2021
- Stagehand during performances, assisted with set up & tear down
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Science - Psychology
University of Washington
Seattle, WA06.2023
Skills
- Project Management
- PowerPoint
- Attention to Detail
- Library and Database Research Proficient in English
- Basic skills in R
- Documentation
- Correspondence Management
Timeline
Office Coordinator
Seattle Chinese Garden
06.2023 - 08.2023
Education Guide
Wing Luke Museum Of The Asian Pacific American Experience
07.2022 - Current
Office Coordinator
Seattle Chinese Garden
07.2022 - 09.2022
Research Assistant Project Manager
Social Identity Lab
01.2022 - 12.2022
Office Coordinator
Seattle Chinese Garden
07.2021 - 09.2021
Volunteer
Luck Ngi Musical Club
08.2019 - 09.2021
Volunteer
Wing Luke Museum
02.2017 - 07.2022
Volunteer
Seattle Chinese Garden
05.2012 - Current
Bachelor of Science - Psychology
University of Washington
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