Aolani Cruz
Hackensack,NJ
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
7
7
years of professional experience
Work History
Care Manager
Bergen's Promise
11.2024 - Current
- Develop and implement individualized care plans for youth and their families.
- Utilize the Wraparound Model to facilitate effective care management, collaborating with internal and external partners such as school systems, health providers and DCPP.
- Coordinate services and resources to ensure families receive necessary support.
- Collaborate with the Child and Family Team to leverage community strengths and resources.
- Facilitate access to mental health, behavioral, and developmental services.
- Identifies problems/barriers to care and provide appropriate care management interventions.
- Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
- Help families identify and utilize resources to maximize the use of low-cost, in-network, and free sustainable resources.
- Hybrid
Patient Service Representative
Summit Health Behavioral Health
08.2023 - 11.2024
- Greeted and welcomed patients, ensuring a positive first impression.
- Organized and coordinated patient intake and appointment scheduling.
- Accurately entered and updated patient information in the system.
- Assisted patients with the completion of necessary paperwork.
- Scanned, updated, and filed medical records efficiently.
- Answered phone calls and addressed questions in a prompt and courteous manner.
- Processed medical insurance information, verified patient eligibility, and addressed insurance-related inquiries in collaboration with the Billing department.
- Handled cash and co-payments with accuracy and responsibility.
- Provided exceptional customer service to all patients.
- Communicated waiting room wait times and patient inquiries to site manager or assistant site manager.
- Hybrid
Store Shop Manager
Ted Baker
01.2023 - 11.2023
- Use product knowledge to generate sales and increase customer loyalty to the brand. Maintains and exceeds company sales KPI.
- Completes all tasks correctly and on time and follows company policy and procedures.
- Effectively manage and adapt to different people and situations.
- Reflects the values of the brand in personal presentation and behavior and demonstrates passion for the brand which is shared with others.
- Follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level.
- Ensure the team is aware of current targets, promotions, and campaigns in store.
- Have a keen awareness of the local market and develop client opportunities.
- Observes safety and security procedures. Reports any misuse or theft of stock to a member of management.
Store Manager
Ted Baker Standalone
11.2023 - 07.2023
- Efficiently oversee all aspects of daily store operations to ensure smooth functioning and exceptional customer experience.
- Schedule, training, and motivate staff to deliver high quality service and meet sales targets.
- Prioritize and maintain excellent customer service standards to enhance customer satisfaction and loyalty.
- Monitor inventory levels, conduct regular stock assessments, and implement strategies to optimize inventory turnover and minimize shrinkage.
- Plan and execute product displays and promotions to maximize sales and enhance the visual appeal of the store.
- Analyze sales data and trends to identify opportunities for improvement and implement strategies to achieve sales targets.
Dual Floor Manager
Ted Baker
10.2019 - 01.2023
- Follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level.
- Keen awareness of the local market and developing client opportunities.
- Ensure relationships with clients are strong & they enjoy their experience shopping with the brand.
- A strong digital focus with the ability to embrace and drive new initiatives from concept to implementation, helping support new ways of selling and brand profile enhancements
- Ensure teams are aware of current targets, promotions, and campaigns in store.
- Train all newly hired employees on client telling, the needs of the business and the art of selling the Ted Baker Way.
Woman’s Sale Specialist
Ted Baker
11.2018 - 10.2019
- Greet and assist customers using Ted Baker “GOT FAT” selling technique.
- Follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level
- Use product knowledge to generate sales and increase customer loyalty to the brand.
- Reflects the values of the brand in personal presentation and behavior and demonstrates passion for the brand which is shared with others.
Education
Bachelor of Public Health - Health Studies
William Paterson University
Wayne New Jersey05.2021
Skills
- Management
- Communications
- Product knowledge
- Team collaboration
- Money handling
- Conflict resolution
- Organization
- Customer needs analysis
- Empathy
- Time management
- Adaptability
- Active listening
- Creative thinking
- Microsoft office skills
Internship Experience
- Bergen Promise- HackenSack, New Jersey- (January 2021-February 2021)
- Learned Bergen’s Promise “Wrap Around” treatment approach.
- Facilitated a meeting to educate partners on the importance of Heart Health.
- Created a brochure on Covid-19 facts to promote positive Covid-19 education.
- Assessed children’s behavior and determined the type of care that was needed and educated the adolescent children on healthy eating habits, body positivity, proper expression of emotion and recognizing bad habits.
- Participated in CDC training such as trauma responses in adolescents, development of eating disorders, Covid-19 safety procedures & substance abuse.
Timeline
Care Manager
Bergen's Promise
11.2024 - Current
Store Manager
Ted Baker Standalone
11.2023 - 07.2023
Patient Service Representative
Summit Health Behavioral Health
08.2023 - 11.2024
Store Shop Manager
Ted Baker
01.2023 - 11.2023
Dual Floor Manager
Ted Baker
10.2019 - 01.2023
Woman’s Sale Specialist
Ted Baker
11.2018 - 10.2019
Bachelor of Public Health - Health Studies
William Paterson University
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