Aolele Tausili
Lakewood
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Renton
12.2021 - 08.2024
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Maintained accurate documentation of all claim activity within designated system.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
Accounts Payable Clerk
Advantage Auto Direct
Kent
01.2021 - 12.2021
- Balanced check and Visa deposits while ensuring accurate financial records.
- Managed deposits of all checks and cash, maintaining precise account balances.
- Handled cash transactions and deposits, ensuring efficient and accurate financial operations.
Household Coordinator
Lile Moving And Storage
Kent
10.2019 - 01.2021
- Coordinated household and military relocations, managing logistics, paperwork, and communication to ensure seamless transitions.
- Responded to household requests via email and multiline phone systems, maintaining efficient and professional communication.
- Processed data entry and prepared monthly customer invoices with accuracy and attention to detail.
Customer Service Representative
Commodity Forwarders Inc.
SeaTac
02.2016 - 10.2019
- Processed data entry tasks with accuracy and efficiency, ensuring compliance with TSA and company procedures.
- Checked in truck drivers and freight, maintaining seamless operations and adherence to shipment protocols.
- Completed and emailed end-of-night inventory reports, ensuring accurate documentation for domestic and export shipments.
Remote Office Assistant
Leathree Pro Services
Brandon
02.2009 - 01.2016
- Contacted and followed up with clients regarding their tax status, ensuring timely updates and resolution.
- Prepared and organized customer files to ensure streamlined access and retrieval for tax purposes.
- Responded to company and client emails, providing clear and accurate information on tax-related inquiries.
Account Administrator
Washington Gold Casinos
Tukwila
04.2014 - 06.2015
- Secured gambling license and ensured compliance with Washington State Gambling Commission policies.
- Prepared daily journal entries and comprehensive end-of-month reports to support casino operations.
- Supervised cage employees, managed payroll submissions, and facilitated hiring processes to maintain workforce efficiency.
Casino Cage Cashier
Washington Gold Casinos
Tukwila
12.2013 - 04.2014
- Promoted to Account Admin within 4 months, demonstrating strong performance and reliability.
- Handled cash transactions and ensured accurate balancing of casino chips with daily paperwork.
- Provided exceptional customer service, maintaining a high level of satisfaction among patrons.
Assistant Manager
Dollar Financial Group Inc.
Seattle
08.2001 - 02.2013
- Supervised and trained over 10 employees, enhancing team efficiency and performance.
- Managed large-sum transactions and ensured accuracy in financial operations.
- Secured safe and alarm systems, maintaining a high level of store security.
Education
Seattle Goodwill Job Training & Education
Seattle, WA01-2013
High School Diploma -
South Seattle Community College
Seattle, WA06-2000
Skills
- Claims investigation and analysis
- Report preparation and documentation
- Risk assessment and management
- Team collaboration and training
- Customer service and support
- Time management and prioritization
- Problem solving and critical thinking
- Attention to detail and accuracy
- Liability assessment and evaluation
- Verbal and written communication skills
- Empathy and interpersonal skills
- Ethical judgment and decision-making
- Advanced computer proficiency
- Data entry and record management
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
12.2021 - 08.2024
Accounts Payable Clerk
Advantage Auto Direct
01.2021 - 12.2021
Household Coordinator
Lile Moving And Storage
10.2019 - 01.2021
Customer Service Representative
Commodity Forwarders Inc.
02.2016 - 10.2019
Account Administrator
Washington Gold Casinos
04.2014 - 06.2015
Casino Cage Cashier
Washington Gold Casinos
12.2013 - 04.2014
Remote Office Assistant
Leathree Pro Services
02.2009 - 01.2016
Assistant Manager
Dollar Financial Group Inc.
08.2001 - 02.2013
Seattle Goodwill Job Training & Education
High School Diploma -
South Seattle Community College