Aolele Tausili
Lakewood
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Renton
12.2021 - 08.2024
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Maintained accurate documentation of all claim activity within designated system.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
Accounts Payable Clerk
Advantage Auto Direct
Kent
01.2021 - 12.2021
- Balanced check and Visa deposits while ensuring accurate financial records.
- Managed deposits of all checks and cash, maintaining precise account balances.
- Handled cash transactions and deposits, ensuring efficient and accurate financial operations.
Household Coordinator
Lile Moving And Storage
Kent
10.2019 - 01.2021
- Coordinated household and military relocations, managing logistics, paperwork, and communication to ensure seamless transitions.
- Responded to household requests via email and multiline phone systems, maintaining efficient and professional communication.
- Processed data entry and prepared monthly customer invoices with accuracy and attention to detail.
Customer Service Representative
Commodity Forwarders Inc.
SeaTac
02.2016 - 10.2019
- Processed data entry tasks with accuracy and efficiency, ensuring compliance with TSA and company procedures.
- Checked in truck drivers and freight, maintaining seamless operations and adherence to shipment protocols.
- Completed and emailed end-of-night inventory reports, ensuring accurate documentation for domestic and export shipments.
Remote Office Assistant
Leathree Pro Services
Brandon
02.2009 - 01.2016
- Contacted and followed up with clients regarding their tax status, ensuring timely updates and resolution.
- Prepared and organized customer files to ensure streamlined access and retrieval for tax purposes.
- Responded to company and client emails, providing clear and accurate information on tax-related inquiries.
Account Administrator
Washington Gold Casinos
Tukwila
04.2014 - 06.2015
- Secured gambling license and ensured compliance with Washington State Gambling Commission policies.
- Prepared daily journal entries and comprehensive end-of-month reports to support casino operations.
- Supervised cage employees, managed payroll submissions, and facilitated hiring processes to maintain workforce efficiency.
Casino Cage Cashier
Washington Gold Casinos
Tukwila
12.2013 - 04.2014
- Promoted to Account Admin within 4 months, demonstrating strong performance and reliability.
- Handled cash transactions and ensured accurate balancing of casino chips with daily paperwork.
- Provided exceptional customer service, maintaining a high level of satisfaction among patrons.
Assistant Manager
Dollar Financial Group Inc.
Seattle
08.2001 - 02.2013
- Supervised and trained over 10 employees, enhancing team efficiency and performance.
- Managed large-sum transactions and ensured accuracy in financial operations.
- Secured safe and alarm systems, maintaining a high level of store security.
Education
Seattle Goodwill Job Training & Education
Seattle, WA01-2013
High School Diploma -
South Seattle Community College
Seattle, WA06-2000
Skills
- Claims investigation and analysis
- Report preparation and documentation
- Risk assessment and management
- Team collaboration and training
- Customer service and support
- Time management and prioritization
- Problem solving and critical thinking
- Attention to detail and accuracy
- Liability assessment and evaluation
- Verbal and written communication skills
- Empathy and interpersonal skills
- Ethical judgment and decision-making
- Advanced computer proficiency
- Data entry and record management
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
12.2021 - 08.2024
Accounts Payable Clerk
Advantage Auto Direct
01.2021 - 12.2021
Household Coordinator
Lile Moving And Storage
10.2019 - 01.2021
Customer Service Representative
Commodity Forwarders Inc.
02.2016 - 10.2019
Account Administrator
Washington Gold Casinos
04.2014 - 06.2015
Casino Cage Cashier
Washington Gold Casinos
12.2013 - 04.2014
Remote Office Assistant
Leathree Pro Services
02.2009 - 01.2016
Assistant Manager
Dollar Financial Group Inc.
08.2001 - 02.2013
Seattle Goodwill Job Training & Education
High School Diploma -
South Seattle Community College
Similar Profiles
Akram MuhammadAkram Muhammad
Commercial Insurance Sales Representative at GEICO, Government Employees InsuranceCommercial Insurance Sales Representative at GEICO, Government Employees Insurance
Christen RiegelChristen Riegel
Fraud Prevention Manager at GEICO, Government Employees InsuranceFraud Prevention Manager at GEICO, Government Employees Insurance
Jennifer LangJennifer Lang
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Johnny MaddoxJohnny Maddox
Lit Com Supervisor at GEICO, Government Employees InsuranceLit Com Supervisor at GEICO, Government Employees Insurance
James PetitJames Petit
Finish Blade/Dozer Operator at Kelley Trucking Inc.Finish Blade/Dozer Operator at Kelley Trucking Inc.