Aon Eltayyeb
Clinton Township,MI
Summary
Skilled in managing customer service teams and improving operational efficiency. Possess strong leadership skills with proven success in problem-solving, conflict resolution, and communication. Demonstrated ability to deliver high-quality customer service while maintaining strict adherence to company policies. Previous work resulted in improved team performance and enhanced customer satisfaction rates.
Overview
3
3
years of professional experience
Work History
Costumer service/ Shift Manager
Tobacco and vape
Indian Trail, North Carolina
06.2022 - 07.2025
- Evaluated existing policies and procedures related to customer service operations.
- Ensured customer satisfaction by providing timely resolutions to any customer issues or complaints.
- Monitored staff performance, providing feedback and coaching as needed.
- Assisted with resolving escalated customer concerns in a timely manner.
- Maintained accurate records of all transactions for future reference purposes.
- Identified opportunities to improve customer service processes and procedures.
- Promoted positive customer relations through effective communication techniques.
- Organized staff schedules and delegated tasks accordingly during shifts.
- Utilized problem-solving skills to identify solutions that best addressed customers' needs.
- Managed customer service team, including hiring and training new employees.
- Provided guidance and support to customers regarding product inquiries.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved escalated customer issues promptly and professionally.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Associate of Science - Electrical Engineering
Macomb Community College
Warren, MI 08.2025 - 08.2025
Associate of Science - Electrical Engineering
Central Piedmont Community College
Charlotte, NC 09.2024 - 07.2024
Skills
- Electrical systems
- Troubleshooting techniques
- Project management
- Equipment maintenance
- Customer service
- Data analysis
- Team leadership
- Fluent in multiple languages
- Multitasking
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Associate of Science - Electrical Engineering
Macomb Community College
08.2025 - 08.2025
Associate of Science - Electrical Engineering
Central Piedmont Community College
09.2024 - 07.2024
Costumer service/ Shift Manager
Tobacco and vape
06.2022 - 07.2025