Angelica Ortiz Rauda

• Prioritized tasks to meet daily close deadlines, pitching in to assist others with accounting discrepancies.
• Managed customer relations through email communication to inform and place airplane fuel orders while keeping every airlines' inventory at specific levels according to airport tank levels.
• Analyzed airline flight data and outside events including holidays to identify trends and anticipate customer needs.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Executed record filing system to improve document organization and management.
• Scheduled fingerprint, badge renewal, seal appointments for new hires and current employees.
• Sorted and distributed office mail and recorded incoming pay checks for corporate records.
• Developed and updated spreadsheets and databases to track, analyze and report on employee change of status.

• Followed requirements and regulations for dangerous goods handling.
• Documented waybill data and dimensions and weights of cargo in computer database such as CargoSpot, nCargo, and ePicNet.
• Created and delivered cargo manifest, notification to captain, outbound general declaration to aircraft.
• Worked flexible hours; night, weekend, and holiday shifts.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Provided all drivers with pertinent safety materials regarding rules and regulations.

• Supervise loading/offloading of cargo and baggage containers from and to aircraft on time.
• Monitor and keep track of all ramp site personnel including catering, fueling, lavatory services.
• Operator of jetbridge when aircraft arrives and departs.
• Communicate with load master, direct airline staff, gate lead, bagroom coordinator, and manager via text message or radio walkie talkies.

• Assign each AKE container according to baggage destination.
• Monitor and advise loading/offloading personnel of interline bags and rush bags.
• Communicate any change to load master and ramp agent.
• Software: Bag Manager, TravelSky

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Entered customer information into customized computer system with TravelSky, Sabre, and CM Amadeus to document and organize client records.

Solid three years of college education, no degree awarded yet.