Excel
Years of professional experience in customer service
Ashley Bell
Customer Service Lead
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
Work History
Customer Service Lead
United Healthcare Insurance
Las Vegas, NV
03.2023 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Using strong oral communication skills, handle over 2,000 incoming calls a month while still managing Average Handle Time, Quality Monitoring, and Schedule Adherence to interact with a variety of personality styles effectively
Customer Service Representative
United Healthcare Insurance
Las Vegas, NV
07.2017 - 03.2023
- Developed checklist system to assist opening and closing managerial staff, resulting in increased staff productivity and accountability
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized technology and computer skills to maintain liquor, food and supply inventories, to balance cash and credit receipts and to monitor staff schedules and payroll.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw training of more than 20 team members
Customer Service Representative
Futuredontics
Los Angeles, CA
01.2015 - 05.2017
- Provided great customer care to ensure client satisfaction on every call.
- Managed inbound and outbound calls in a fast paced work environment.
- Responded to internet inquiries with timeliness, accuracy, and professionalism.
- Demonstrated sales ability to generate dental referral leads and drove company revenue.
- Identified customer needs, overcome objections, and found solutions.
- Demonstrated excellent communication and computer skills.
- Met and exceeded monthly performance goals.
Education
High School Diploma -
Westchester - Emerson Community Adult School
Los Angeles, CA 09.2003 - 06.2004
Skills
- Employee Relationships
- Training Development Aptitude
- Customer Service
- Customer Complaint Resolution
Accomplishments
- Worked with customer service management to develop a department contest that improved call volumes and awarded prizes to the top [Number] representatives.
- Answered calls on the first ring, boosting daily call intake by [Number]% in just [Number] weeks.
- Received high reviews from customers, including [Insert Comment Here], which resulted in a pay increase.
Software
PowerPoint
Genesis
ChatGPT
Teams / Zoom
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