AP Allexionna Pyatt
Arlington
Summary
Customer Service Specialist with a strong background in managing high-volume inquiries while ensuring compliance and accuracy. Expertise in processing prior authorizations and resolving complex issues, contributing to operational efficiency. Recognized for exceptional attention to detail and commitment to maintaining quality standards in customer interactions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Preschool Security Guard
Pleasant Place Childcare
08.2024 - 11.2025
- Supervised children, ensuring safety and security by maintaining constant awareness of their whereabouts.
- Executed all facility safety and security procedures, including check-in/check-out protocols and authorized pick-up verification, to uphold child safety.
- Performed regular headcounts during classroom activities, outdoor play, and field trips to guarantee every child was accounted for.
Customer Service Specialist
Willis Towers Watson
09.2024 - 02.2025
- Assisted clients with policy-related inquiries, ensuring compliance and attention to detail
- Enhanced client relationships through proactive follow-ups and effective communication
- Oversaw documentation and deadlines in high-volume environment, ensuring timely completion
Remote Prior Authorization Technician
Prime Therapeutics
10.2023 - 05.2024
- Processed prior authorization requests, ensuring thorough medication and insurance evaluation
- Ensured adherence to insurance guidelines and internal protocols, supporting accurate authorization decisions
- Maintained high accuracy standards while managing sensitive health information
- Enhanced operational efficiency through meticulous documentation and precise review processes
Remote Customer Service Agent
Sykes Enterprises
01.2020 - 01.2023
- Managed 90+ inbound calls and 40+ chat inquiries daily to ensure timely support
- Resolved complex customer issues including billing errors, missing packages, address changes, and online checkout issues to enhance customer experience
- Maintained high customer satisfaction while meeting strict performance metrics
- Sustained high customer satisfaction ratings while consistently meeting strict performance metrics
Warehouse Associate
K-Power
05.2020 - 09.2021
- Received, labeled, and organized inventory to maintain order in high-volume warehouse
- Processed customer orders under tight deadlines to meet shipping schedules
- Communicated with supervisors and team members to ensure accurate workflow
Education
High School Diploma -
James Bowie High School
Arlington, TX06-2019
Skills
- Customer service
- Claims processing
- Customer Service & Issue Resolution
- Child Safety Training
- Attention To Detail
- Multi-channel support
- Time management
- Insurance Documentation & Claims Processing
- Prior Authorization Review
- Data Entry & Accuracy
- Emergency Communication
- Slack application
- Microsoft Teams application
- Incident Reporting
- Microsoft Teams
- Safety Monitoring
- Linphone
Certification
Cosmetology license, James Bowie High School, 06/01/19, 1752163
Preferred Name
Lexi
Timeline
Customer Service Specialist
Willis Towers Watson
09.2024 - 02.2025
Preschool Security Guard
Pleasant Place Childcare
08.2024 - 11.2025
Remote Prior Authorization Technician
Prime Therapeutics
10.2023 - 05.2024
Warehouse Associate
K-Power
05.2020 - 09.2021
Remote Customer Service Agent
Sykes Enterprises
01.2020 - 01.2023
High School Diploma -
James Bowie High School