Ana Priscila Wilson Santiago
GM Culinary
Austin,Texas
Skills
Active listening
writing and speaking skills
Fluent in Spanish
Great attention to detail
Good problem solver
Positive demeanor
Professional Appearance
Adaptable mindset
Team player attitude
Ability to learn and utilize new software
Computer skills (Microsoft Office)
Work History
Front of House Attendance
4 Years 3 Months- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted guests offering recommendations based on dietary preferences, provided menus upon arrival.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or events during busy shifts.
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Replenished hot and cold food table and stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
Assistant manager
2 Years 3 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Receiving parts
1 Year 3 Months- Maintained clean and organized storage for enhanced customer experience and staff functionality.
- Ensured timely delivery of inspected car parts to production teams, contributing to efficient workflow and reduced downtime.
- Collaborated closely with suppliers to address any discrepancies in delivered parts, fostering positive relationships and ensuring prompt resolution.
- Attended meetings to share and receive job-related information and complete training requirements.
- Reduced defective part incidents by thoroughly examining each component for potential weaknesses or damage before approving them for use.
Administration area (Volunteer)
5 Months- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained clean, organized workspaces that fostered a professional atmosphere conducive to productivity.
- Supported executive staff with daily tasks such as calendar management and meeting coordination, streamlining their workflow.
- Managed office inventory, maintaining optimal levels of supplies to support daily operations.
Teacher's Assistant
8 Months- Graded assignments and reported individual progress to teacher.
- Collaborated with teacher for lesson preparation by preparing materials and setting up equipment.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported planning and preparation for culturally-diverse class sessions.
- Optimized existing presentations for improved readability and comprehension using advanced formatting techniques.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teacher.
Education
High School Diploma
Certification
- Certified Interpreter/Translator - from July 1st 2024 to July 1st 2026
- Certified TABC - from June 12th 2024 to June 12th 2026
- Certified Texas Food Handler - from June 12th 2024 to June 12th 2026
Timeline
Front of House Attendance
GM Culinary
07.2022 - CurrentRead More
Assistant manager
Poco Loco supermercado
04.2020 - 07.2022Read More
Receiving parts
Classic Collision
01.2019 - 04.2020Read More
Administration area (Volunteer)
Santa Cruz education school
07.2018 - 12.2018Read More
Teacher's Assistant
Instituto Juarez
01.2017 - 09.2017Read More
La Salle Boulevares
High School Diploma
Read More
8
years of professional experience
3
Certification
Versatile Professional with experience in education, administration, logistics, retail management, and customer service. Proven ability to adapt to various roles and industries, demonstrating strong organizational, communication, and problem-solving skills. Skilled in managing tasks, coordinating teams, and enhancing customer experiences, seeking to leverage these strengths in a dynamic and fast-paced work environment.