Aparna Keerthiveetil
Fremont,CA
Summary
Business Analyst/Product Owner with 7+ years of experience in enhancing product design, with strong skills in relationship-building, organization, and project management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner
Quantum Pulse Consulting
02.2024 - Current
- Managed & prioritized product backlog, developed roadmaps and dashboards using Asana, and conducted planning sessions with teams to determine sprint priorities within the Agile framework.
- Collaborated with business stakeholders, end users, and IT teams by conducting interviews and translating high-level user requirements into detailed user stories for development & used sharepoint for document management & collaboration.
- Developed low-fidelity mockup screens and wireframes in Figma to obtain client approvals and providing solid foundation for UX designers.
- Directed complete SDLC for various small-scale projects, including developing WordPress website for small bakery, Android mobile app for restaurant tipping, and alumni website for school.
Business Analyst
Nta General Insurance Agency
08.2023 - 12.2023
- Streamlined migration from outsourced to in-house Insurance management system by collecting requirements, identifying bottlenecks, and recommending improvements.
- Conducted stakeholder walkthrough with process maps (Visio) to align new system with expectations and documented technical specifications for smooth implementation.
- Delivered management with actionable data-driven insights by presenting reports on reinsurance, loss runs, performance, and month-end closing, crafted using pivot tables, charts, and VLOOKUP.
- Managed defect tracking & resolution in collaboration with Tech-teams using JIRA.
- Interacted with internal customers to understand business needs and translate into requirements and project scope
Business Analyst
National Computer Systems, NCS
12.2020 - 10.2021
- Gathered, documented, and modeled data to assess business trends. Created user stories and process maps for Care Shield Life(Insurance) using agile methodologies.
- Facilitated business requirement, JAD sessions with technical teams, adhering external & internal dependencies & delivering results within budget & timeline constraints.
- Assisted PM in change management by preparing change request documents, evaluating workforce competencies, overseeing training & monitoring progress.
- Collaborated with QA team to develop test script, to query database using SQL & supported user acceptance testing, tracking issues using JIRA, resulting in 20% reduction in post-release defects and hence meeting client expectations.
Analyst II
Tetra Pak
11.2019 - 11.2020
- Assisted product owner in defining project scope, creating user stories, and refining processes for the Order Management Platform (E-Commerce SAP Hybris).
- Led development & testing teams through process mapping, providing functional walkthrough using workflow diagram(Visio) enforcing optimization, fostering cooperation and agreement at senior levels.
- Developed functional and technical requirement documentation to facilitate training and support initiatives.
- Analyzed proposed changes, assessing their impact on the system and identifying operational bottlenecks to streamline efficiency in change management within current processes.
Business Systems Analyst
Nucleus Software Solutions
09.2017 - 11.2019
- Facilitated requirement gathering with cross-functional stakeholders for a Digital Banking Application(United Overseas Bank) for South East Asian countries.
- Managed multiple projects on with evolving priorities& change requests while consistently providing customer service by clarifying their doubts, adhering to their concerns & upholding strict confidentiality with internal & external stakeholders
- Managed UAT execution and defect tracking in JIRA, resolving issues by analyzing & developing backend code (JAVA) & collaborating with development team for testing REST API for processing debit & credit card applications, with help of postman.
Education
Masters in System Analysis
National University of Singapore
Singapore08.2017
B.Tech in Computer Science & Engineering
Visweshwaraya Technological University
06.2015
Skills
- Agile Framework, Scrum Methodology, product lifecycle management,User Stories, Roadmaps & Product Backlog Management
- Requirement gathering & business Analysis,Technical and functional specification documentation
- User Acceptance testing , UX , wireframes , prototyping , pivot tables
- Tools & Technologies : Sharepoint , MsExcel, MsWord, MsPowerpoint,java spring framework, REST API, Figma, Visio, Jira, Asana,Slack,MySQL, SQL,Postman, JSON , XML,UML,HTML
Certification
- Google UX Design Professional Certification- pursuing
- CSPO - Certified Scrum Product Owner Certification
- Google Data analytics certificate
Timeline
Product Owner
Quantum Pulse Consulting
02.2024 - Current
Business Analyst
Nta General Insurance Agency
08.2023 - 12.2023
Business Analyst
National Computer Systems, NCS
12.2020 - 10.2021
Analyst II
Tetra Pak
11.2019 - 11.2020
Business Systems Analyst
Nucleus Software Solutions
09.2017 - 11.2019
- Google UX Design Professional Certification- pursuing
- CSPO - Certified Scrum Product Owner Certification
- Google Data analytics certificate
Masters in System Analysis
National University of Singapore
B.Tech in Computer Science & Engineering
Visweshwaraya Technological University
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