Aparna Moolacattu

Results-driven Product Manager with a strong track record of increasing library adoption by developing features based on customer feedback. Adept at creating strategic roadmaps, improving workflow efficiency, driving cross-selling opportunities, and integrating APIs for seamless transcript management.

• Lead the development and enhancement of Insights Library and its admin platform, overseeing live calls, audio and transcript management, and CRM-related functionalities.
• Increased library adoption by developing features based on customer feedback, enhancing user experience and engagement.
• Spearhead the transition of Insights 1.0 to 2.0, ensuring a smooth migration for users while enhancing search notifications and portal functionality.
• Created and executed product roadmaps that align with business goals and customer needs, driving product innovation and adoption.
• Improved workflow efficiency by streamlining processes, optimizing CRM functionalities, and resolving distribution list and campaign report loading issues.
• Successfully implemented transcript lookup service, enabling sales teams to retrieve and share related transcripts efficiently.
• Enhanced cross-selling opportunities by identifying synergies across products and improving integration points.
• Led API integrations for transcript automation, ensuring seamless communication between AI and human-reviewed processes.

Built and supported PRE-C, GRAD, MED, NURSING businesses and platform strategies by gathering requirements, prioritizing team backlog and continuing to migrate legacy business lines onto a standardized platform experience for students, authors, and educators.

● Oversee Agile product team on the Author persona workstream consisting of 9 developers and 4 testers to research, evaluate, document, design, test, and implement web-platform technologies.

● Led Production Support team to manage the entire production support tickets across the org. Streamlined processes and brought down production support backlog from 560 tickets to less than 30 within 6 months.

● Created Qbank to prepare students for COMLEX-USA L2 exam hence improving market value by $2 Mil.

● Led cross-functional collaboration to enable sub-topics feature for USMLE on web and mobile resulting in students to filter out more granular topics increasing user engagement.

● Advocate for the customer and champion the product vision throughout the organization.

● Serve as a liaison between the dozens of business executives and the technology team in order to provide technical solutions so that organizational initiatives are successfully achieved.

● Continuously identify ways to leverage new and existing application tools and web technologies to improve product quality, reliability, and team performance.

● Using the JIRA ticketing system to create, maintain, and implement various content delivery checklists, templates, and instructions for engineers.

● Assist engineers during development, configuration, and testing; ensuring optimal productivity.

● Gather requirements for all projects, construct a workflow of deliverables for stakeholders, and map out a technical approach for engineers.

● Lead Agile ceremonies such as stand-up, planning, retrospective, and demos.

● Executed technical configurations on Kaplan’s Content Management System.

● Created and edited the XML Web Content.

● Assisted in developing new question interaction types and tested them with custom style sheets.

● Maintained proprietary landing pages for all business products.

● Created easy-to-use templates for business managers to hand off to the technology team.

● Spearheaded the creation of a new product configuration XSL used on all of the Smart Reports systems.

● Helped configure a new DTD schema that allowed multiple XML documents to be concatenated into a single file, all while keeping DTD integrity.

● Led bi-weekly database releases from CMS environment to production.

● Ensured referential integrity was enforced when deployed between environments.