Summary
Overview
Work History
Education
Skills
Key Artifacts Produced
Technical Skillsets
Work Status
Professional Background
Timeline
Generic

Aparna Menon M

Plano,TX

Summary

Enthusiastic, Knowledgeable and Skilled User experience Designer, Business Analyst with more than 6 years of experience in business analysis, deployment and developing business processes for Digital Innovations, Web-based application development, Mobile Application.

Overview

6
6
years of professional experience

Work History

Analyst 4, Business Information Systems

Comcast
06.2023 - Current
  • Knowledge of Salesforce configuration and customization, like DR triggers, validation rules, etc
  • Experience with Salesforce integrations with downstream systems
  • Understanding of Cloudsense's capabilities with respect to data integration, data quality, data governance
  • Working with Cloudsense dev team to understand feasibility of feature requests from sales users
  • Led and facilitated sprint planning, grooming, and daily stand-up meetings, ensuring efficient team collaboration and on-time delivery
  • Created clear concise user stories, with good acceptance criteria to ensure team was ready before each sprint
  • Collaborated with cross-functional teams to analyze, document, and optimize key business processes, resulting in increase in process efficiency
  • Identified and addressed critical gaps in existing business processes, leading to improved data accuracy and reduced operational risks
  • Actively participated in all phases of the project lifecycle, from initial discovery and requirements gathering to implementation and UAT, creating a product delivery roadmap
  • Created document templates for Technical Design document that can be used and adapted for future project framework
  • Significantly reduced the backlog of tickets through proactive issue identification and resolution
  • Improved production support processes by implementing a system for prioritizing critical issues, leading to a significant reduction in production support tickets
  • Worked with dev team to help identify the key root cause for recurring production issue and fix these issues
  • Successfully delivered individual projects on time and within budget, meeting or exceeding defined project objectives
  • Played a key role in the successful migration of customer accounts to a new sales system, ensuring minimal disruption to business operations
  • Prioritized account migration based on criticality and potential impact, minimizing data loss and ensuring a smooth transition
  • Effectively collaborated with stakeholders, including product managers, developers, and end-users, to gather and analyze business requirements
  • Built strong relationships with stakeholders by actively listening to their needs and ensuring their concerns were addressed

Business Analyst

JB Hunt
01.2020 - 06.2023
  • Worked on creating customer facing application in house, where each customer could login and could check out different products/services provided based on their logistics need
  • Using this portal both internal as well as external customers could view rates, book as well as track shipments
  • Led new projects and enhancements to get better quality and add additional features and proposed appropriate subversion techniques to be used for ongoing and future releases/sprint
  • Worked extensively in Agile methodology environment, with the stakeholders at different management levels in PMO to identify wish list, product backlog and sprint backlog
  • Led Sprint related meetings such as Grooming, Pre-grooming sessions for Digital Projects
  • Identified obstacles early in epics and stories and worked closely w/ developers to find creative technical solutions
  • Responsible and accountable for epic/story development, writing acceptance criteria and creating mock-ups
  • Created and refined several user stories before sprint begins so that entire team could work on those stories
  • Conducted user interviews and Gathered/Analyzed/Presented the necessary business requirements
  • Analyzed the AS-IS & TO-BE processes to know the key findings, the short/long term considerations and its benefits
  • Created Process Flow Diagram and Performed User Acceptance Testing (UAT) for the customer applications
  • Assisted the testing team in developing the test plan, test conditions, and test cases based on business requirements and technical specifications
  • Besides, used Data mapping to collect and show relations between data
  • Worked with business users to prioritize product backlog and sprint backlog to align with business needs/goals
  • Prepared the Test plans to successful perform the system integration testing, functional testing
  • Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution

Business/Product Analyst

Nike
09.2018 - 12.2019
  • Worked on creating customer facing application in house, where each customer could login and could check out different products/services provided based on their logistics need
  • Using this portal both internal as well as external customers could view rates, book as well as track shipments
  • Led new projects and enhancements to get better quality and add additional features and proposed appropriate subversion techniques to be used for ongoing and future releases/sprint
  • Worked extensively in Agile methodology environment, with the stakeholders at different management levels in PMO to identify wish list, product backlog and sprint backlog
  • Led Sprint related meetings such as Grooming, Pre-grooming sessions for Digital Projects
  • Identified obstacles early in epics and stories and worked closely w/ developers to find creative technical solutions
  • Responsible and accountable for epic/story development, writing acceptance criteria and creating mock-ups
  • Created and refined several user stories before sprint begins so that entire team could work on those stories
  • Conducted user interviews and Gathered/Analyzed/Presented the necessary business requirements
  • Analyzed the AS-IS & TO-BE processes to know the key findings, the short/long term considerations and its benefits
  • Created Process Flow Diagram and Performed User Acceptance Testing (UAT) for the customer applications
  • Assisted the testing team in developing the test plan, test conditions, and test cases based on business requirements and technical specifications
  • Besides, used Data mapping to collect and show relations between data
  • Worked with business users to prioritize product backlog and sprint backlog to align with business needs/goals
  • Prepared the Test plans to successful perform the system integration testing, functional testing
  • Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution

Education

Bachelor’s Degree -

User Experience Designer -

Udacity

Skills

  • Waterfall
  • Agile (Scrum)
  • JIRA
  • Azure Dev Ops
  • HTML
  • XML
  • C
  • C
  • SQL
  • JavaScript
  • JSON
  • MS Word
  • MS Excel
  • MS Visio
  • MS Project
  • MS Power Point
  • Marketing
  • Interpersonal skills
  • Managerial skills
  • Vendor Management

Key Artifacts Produced

  • Business Requirements Document/Specification (BRD/BRS)
  • User Stories
  • Business use cases and RFPs
  • Functional Requirements Document/Specification (FRD/FRS)
  • Data Mapping and Validations
  • Business/Master Process Flows
  • User Guide and Training Manuals
  • Requirements Traceability Matrix (RTM)
  • Detailed Mockups and Wireframes
  • Project Charter/Scope and Vision Document
  • Test Scenarios/Cases/Steps
  • Swim Lane/Cross-Functional Diagram

Technical Skillsets

Waterfall, Agile (Scrum), RALLY, JIRA, Azure Dev Ops, HTML, XML, C, C++, SQL, JavaScript, JSON, MS Word, MS Excel, MS Visio, MS Project, MS Power Point, Marketing, Interpersonal and Managerial skills, Vendor Management

Work Status

Permanent Resident

Professional Background

6, Improvising business processes and workflows, Developing applications for Fleet Management, Retail, Web-site Re-engineering, A/B testing, and Mobile Application, Project delivery in Waterfall and Agile (Scrum) environments, Managing Sprint, Release backlogs and Feature Breakdown, Working with RALLY and Version One tools, Collecting and publishing end user requirements, Translating Business requirements (BRD) into Functional Requirements (FRS), Working with UI/UX Design team, Testers, Developers and DBAs, Customer relationship management, Problem-solving critical business issues

Timeline

Analyst 4, Business Information Systems

Comcast
06.2023 - Current

Business Analyst

JB Hunt
01.2020 - 06.2023

Business/Product Analyst

Nike
09.2018 - 12.2019

User Experience Designer -

Udacity

Bachelor’s Degree -

Aparna Menon M