Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Andreona Peña

El Cajon,CA

Summary

Experienced receptionist specializing in administrative support and customer service. Strong skills in time management, problem-solving, and effective communication. Consistently delivers results while maintaining a professional demeanor.

Overview

6
6
years of professional experience

Work History

Receptionist

The Roving Angler
06.2011 - 02.2017
  • Greeted on average 10 + visitors & staff daily while providing knowledgeable assistance on deep sea Big Game Fishing topics.
  • Maintained a clean reception area to ensure a positive impression.
  • Completed 100% of assigned tasks on time, demonstrating good judgment & problem-solving in fast-paced scenarios.
  • Handled confidential documents for over 150 individuals annually, maintaining full compliance with privacy protocols.
  • Assisted with over 80 passport applications, reducing customer form errors by 35% through clear explanation of fine print & requirements.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Compiled information from files and research to satisfy information requests.

Waitress/Equipment Associate

On Cue Billiards
02.2014 - 01.2016
  • Recorded outgoing games & equipment usage with 99% accuracy; collected fees totaling over $3,000 monthly.
  • Inspected & prepared 75+ pieces of equipment weekly, maintaining high safety standards with zero reported injuries.
  • Built positive relationships with co-workers, customers.
  • Served food & drinks to an average of 60 guests per shift with a focus on speed & accuracy.
  • Handled cash & card transactions exceeding $5,000 per week with 100% accuracy in change returned.
  • Informed customers of specials, discounts.
  • Arranged over 10 leagues, tournament reservations; collected fees.
  • Warmly engaged with 200+ guests weekly, leading to positive feedback & improved guest experience scores.
  • Ordered supplies; kept bar stocked.
  • Cleaned tables, floors, equipment, glassware.

Waitress/Bartender

Ali Baba
10.2012 - 07.2013
  • Described over 40 menu items accurately, including ingredients & preparation, improving guest confidence &satisfaction.
  • Carried trays weighing up to 30 lbs in high-temperature environments, ensuring timely & safe food delivery.
  • Relayed order times to customers & communicated with kitchen efficiently.
  • Relayed order wait times clearly, reducing customer complaints & improving kitchen-server communication.
  • Verified ID for all alcohol service, maintaining 100% compliance with local regulations
  • Memorized regular guests' names & orders, increasing tips & return visits by 25%..
  • Printed checks, processed payments & provided receipts for transactions.
  • Resolved complaints empathetically, enhancing customer satisfaction.
  • Ensured adherence to safety & health protocols.

Education

Graduate Certificate - Business & Office Occupations

Grossmont College
San Diego
06.2013

Skills

  • Organization skills
  • Time management
  • Phone etiquette
  • Punctual and reliable
  • Courteous and professional
  • Team collaboration
  • Computer proficiency
  • Visitor and customer relations
  • Information protection
  • Service-oriented mindset
  • File management
  • Verbal and written communication

Timeline

Waitress/Equipment Associate

On Cue Billiards
02.2014 - 01.2016

Waitress/Bartender

Ali Baba
10.2012 - 07.2013

Receptionist

The Roving Angler
06.2011 - 02.2017

Graduate Certificate - Business & Office Occupations

Grossmont College

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