Ashley Perez
Albany,Ny
Summary
Born leader bringing over 9 years of achievement in manamanagement roles. Demonstrated accomplishment in transforming operations to align with market conditions and cement long-term company success. Leverage company strengths and balance resources to achieve ambitious targets.
Overview
9
9
years of professional experience
Work History
General Manager
Urban Air Adventure Park
01.2024 - Current
- Managed budget implementations, employee reviews, training over 120 employees, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Swarovski
12.2021 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Manager
Claire's Boutique
09.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Sales Manager
Zales The Diamond Store
09.2015 - 05.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Certificate - Office Management
Bryant Stratton
Albany, NY05.2022
Master of Science - Business Management
Bryant Stratton
Albany, NY05.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Inventory Control
- Labor Cost Controls
- Strategic Planning
- Workflow Planning
- Recruitment
- Networking abilities
- Business Development
- Sales expertise
- Marketing
- Succession Planning
Timeline
General Manager
Urban Air Adventure Park
01.2024 - Current
General Manager
Swarovski
12.2021 - 02.2024
Store Manager
Claire's Boutique
09.2021 - 06.2022
Sales Manager
Zales The Diamond Store
09.2015 - 05.2020
Certificate - Office Management
Bryant Stratton
Master of Science - Business Management
Bryant Stratton