Apiffany Staple
Houston,TX
Summary
Well-rounded healthcare professional with 5 years of experience delivering high-quality patient care and clinical support across hospital, laboratory, and outpatient settings. Skilled in specimen collection, venipuncture, patient preparation, and maintaining sterile, safe environments while adhering to strict infection control protocols. Adept at ensuring accurate labeling and documentation to support precise diagnostic outcomes. Recognized for strong interpersonal skills, professionalism, and the ability to keep patients comfortable during procedures. Highly adaptable and dependable, with proven success in collaborating with multidisciplinary teams and thriving in fast-paced environments. Dedicated to upholding the highest standards of care, accuracy, and efficiency in every aspect of patient service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Phlebotomist
Sydenham clinic
Houston, Texas
11.2024 - Current
- Perform venipuncture and other specimen collection procedures with precision and care
- Prepare and label specimens for lab processing; manage proper storage and transport
- Assist with patient intake, including vitals, medical history, and documentation in EMR
- Support physicians during examinations and procedures
- Maintain a clean, organized, and well-stocked clinical environment
- Communicate effectively and warmly with patients to ensure a high-end experience
- Follow all clinic protocols and HIPAA regulations
- Processed specimens for laboratory analysis, maintaining high standards of quality control.
- Collected blood samples accurately, ensuring patient comfort and adherence to safety protocols.
- Trained and mentored new phlebotomists on best practices and procedural compliance.
- Implemented efficient blood draw techniques, reducing patient wait times and enhancing experience.
- Collaborated with healthcare providers to coordinate patient care and address any concerns post-draw.
- Maintained accurate records of procedures performed, complying with regulatory requirements for documentation.
Phlebotomy Intern
1st class learning
Houston, Texas
01.2025 - 09.2026
- Collected blood samples from patients following safety protocols.
- Prepared and labeled specimens for laboratory testing and analysis.
- Assisted in patient registration and scheduling for blood draws.
- Maintained accurate records of patient information and sample collection procedures.
- Collected blood samples using proper techniques to ensure patient comfort and safety.
- Assisted in training new interns on phlebotomy protocols and best practices.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Organized daily work based on collection priority.
- Collaborated with healthcare personnel to streamline sample processing workflows.
- Ensured compliance with health regulations and safety standards during procedures.
Customer Service Representative
Cigna
Houston, Texas
12.2022 - 10.2024
- • Adjudicate complex medical benefits claims with full compliance to federal guidelines.
• Respond to inquiries about insurance coverage and benefits with empathy and clarity.
• Research claim issues, collect documentation, and provide resolutions efficiently.
• Maintained perfect adherence to scheduling and performance metrics.
• Deliver consistent customer service in a remote setting while managing sensitive data. - Collaborated with cross-functional teams to streamline service processes and improve response times.
- Resolved customer inquiries utilizing CRM systems to enhance satisfaction and retention.
- Delivered training sessions for new representatives, fostering knowledge sharing and skill development.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Managed escalated customer issues, ensuring timely resolution and maintaining client trust.
- Analyzed service trends to identify areas for operational enhancements and increased efficiency.
- Coordinated with management to establish best practices in customer communication strategies.
- Developed comprehensive FAQs and resources, reducing inquiry handling time for team members.
Customer Service Representative
Justice Tween Brands
Houston, TX
2021 - 2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Behavioral Health Technician
Northlake Behavioral Health
Mandeville, LA
2019 - 2022
- Monitored patient behavior and reported significant changes to healthcare team.
- Assisted in crisis intervention, ensuring safety and de-escalation of high-stress situations.
- Documented patient progress accurately in electronic health records for continuity of care.
- Conducted therapeutic activities that promoted social skills and emotional regulation among patients.
- Educated patients on coping techniques and healthy lifestyle choices during group sessions.
- Mentored junior staff on best practices for patient engagement and behavioral management techniques.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Education
Welding License -
Tulsa Welding School
Houston, TXDobie High School
Houston, TXSkills
- Venipuncture techniques: Locating veins, selecting appropriate sites, and inserting needles correctly
- Capillary puncture techniques: Collecting blood from fingertips or heels (common in infants and some adults)
- Specimen handling: Proper labeling, storage, and transport to ensure sample integrity
- Infection control & safety: Following universal precautions, using PPE, and disposing of sharps properly
- Patient communication: Explaining procedures, calming anxious patients, and ensuring consent
- Anatomy & physiology knowledge: Understanding circulatory system structures and common venipuncture sites
- Problem-solving: Managing difficult draws, collapsed veins, or special patient needs
- Professionalism & ethics: Maintaining confidentiality, patient dignity, and accurate record-keeping
- Order of draw
- Patient care
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Health and safety
- Team leader
- Data confidentiality
- Multitasking
- Task prioritization
- Relationship building
- Workload management
- Analytical thinking
Certification
- phlebotomy technician
References
- Nicole Caligone
College Mentor
Phone: (409) 370-0599 - Dmaggio S.
Supervisor
Phone: (346) 461-6008 - Shamia Blake
Life Mentor
Phone: (931) 217-5619
Timeline
Phlebotomy Intern
1st class learning
01.2025 - 09.2026
Phlebotomist
Sydenham clinic
11.2024 - Current
Customer Service Representative
Cigna
12.2022 - 10.2024
Welding License -
Tulsa Welding School
Dobie High School
Customer Service Representative
Justice Tween Brands
2021 - 2024
Behavioral Health Technician
Northlake Behavioral Health
2019 - 2022