Apirada Nititham
Boise,ID
Summary
Dynamic, results-oriented professional with extensive experience in guest relations, sales, and customer service within the wine and hospitality industries. Passionate about delivering exceptional guest experiences and fostering long-term relationships. Proven ability to set new standards in client interaction and wine education. Proficient in managing operations, inventory control, and project management. Bilingual in Thai and English, with certifications in LEAD, CPR, and CA Workplace Sexual Harassment Training.
Overview
25
25
years of professional experience
Work History
General Manager, Assistant Manager
Lark Bar (Future Bars Inc.)
01.2017 - Current
- Designed, developed, and implemented short-/long-term business plans to influence Y-Y business growth.
- Built strong relations with vendors for seamless availability of high-quality F&B products and supplies at competitive prices.
- Sustained optimum staffing levels by leading recruitment and selection drives.
- Enhanced employee productivity through systematic scheduling and workflow management.
- Improved staff performance through mentoring, guiding, delivering high-impact training, and nurturing a performance-based, inclusive work environment.
- Forecasted and maintained optimum inventory of F&B items to ensure cost efficiency and minimize waste.
- Recognized as a pivotal member of the grand opening team in 2016.
- Increased profitability and customer loyalty by developing and introducing various promotions.
- Introduced business improvements and was recognized for leading the company's highest-grossing per-square-foot bar.
- Secured promotions to enhance scope and accountability roles by demonstrating exceptional work performance, raising revenues, and continuously driving growth.
Bistro Server/Bartender
Auberge Du Soleil
01.2023 - Current
- Provide outstanding service in a Forbes 5-star setting, mastering fine-dining etiquette and enhancing guest experiences through expert wine and cocktail recommendations.
- Collaborate with the culinary team to create memorable dining experiences, prioritizing customer satisfaction and relationship-building.
Guest Relations Lead
Clos du Val Wine Co.
03.2024 - 11.2024
- Deliver high-touch, personalized guest experiences, fostering deep connections with clients and enhancing brand loyalty.
- Execute daily operations with precision, including reservations, wine sales, and inventory management.
- Utilize CRM systems to maintain accurate customer data and document interactions, contributing to streamlined operations.
- Collaborate cross-functionally with sales and marketing teams to enhance customer engagement and drive sales.
- Implement creative problem-solving and conflict resolution strategies to ensure exceptional guest satisfaction.
- Contribute to the development of new wine-tasting series, enhancing client experience and expanding the brand's reach.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Beverage Manager
Flamingo Resort
01.2022 - 01.2023
- Led the beverage program, including P&L management, inventory control, and staff training, resulting in significant cost reductions and improved operational efficiency.
- Developed innovative cocktail menus, enhancing guest experiences and driving revenue growth.
- Fostered a collaborative and supportive team environment, reducing employee burnout and improving productivity.
Wine Retail Sales & Management
V Wine Cellar
05.2021 - 01.2022
- Developed sales strategies to expand market presence and attract new clients, resulting in increased sales and customer retention.
- Managed wine club operations and organized successful wine-pairing events, enhancing client engagement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bartender
Local Edition | The Devil’s Acre (Futures Bars, Inc.)
01.2014 - 01.2017
- Exceeded customer expectations by providing friendly and prompt service.
- Promoted an atmosphere of hospitality by anticipating guests' needs and swiftly responding to unique patron requests.
- Maintained in-depth knowledge of specials, liquor brands, beers, and non-alcoholic beverage selections to make customized recommendations.
- Prepared and skillfully presented classic and specialty cocktails by capitalizing on expert knowledge of classic and craft cocktail recipes, spirit profiles, correct techniques, liquid measurements, and garnishing techniques.
- Tracked patrons’ alcohol consumption and reported instances of intoxication to management to promote a safe environment for guests.
- Enhanced revenue generation by securing upselling opportunities.
- Formulated and served more than 300 drinks per hour during peak hours.
- Commended as an invaluable member of the opening team of Devil’s Acre, Local Edition, and The Lark Bar.
Bartender/Server
Kin Khao-Thai Eatery | Palm House | Omni Hotels & Resorts | Fog Harbor Fish House
01.2008 - 01.2015
- Greeted and promptly attended to the specific needs of guests and adapted the style of service to deliver a memorable dining experience.
- Led administrative and operational functions, including opening, closing, and shift changes, to improve time and resource utilization.
- Processed orders in POS while complying with all food handling protocols.
- Gathered and analyzed data to verify the accomplishment of performance targets.
- Coordinated with the kitchen team to ensure accuracy of orders and uninterrupted workflow.
- Engaged with patrons to provide in-depth explanations of menu items and formed recommendations based on guest preference.
- Upsold high-profit appetizers and drinks to grow profits.
- Minimized downtime and assured continuity of service during peak hours by leading front-/back-of-house operations.
- Received promotion to the position of Server Manager and held three dynamic roles at Omni Hotel by continually demonstrating exceptional leadership qualities and continually meeting revenue goals.
Education
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania
Kutztown, PASkills
- Team Leadership & Collaboration
- Guest Relations & Experience
- Wine Education & Sales
- Budgeting & Forecasting
- Technical Issues Resolution
- Customer Relationship Management (CRM)
- Inventory Management
- Communication & Problem-Solving
- Customer service
- Problem-solving
- Teamwork and collaboration
Websites
Languages
Thai
Native or Bilingual
Additional Experience
- Assistant Manager – Joe’s of Westlake, Daly City, CA
- Server/Bartender – Joe’s of Westlake, Daly City, CA
- Independent Sales Representative – International Beverage Holdings, San Francisco, CA
- Office Administrative Assistant – State Farm Insurance, San Francisco, CA
Timeline
Guest Relations Lead
Clos du Val Wine Co.
03.2024 - 11.2024
Bistro Server/Bartender
Auberge Du Soleil
01.2023 - Current
Beverage Manager
Flamingo Resort
01.2022 - 01.2023
Wine Retail Sales & Management
V Wine Cellar
05.2021 - 01.2022
General Manager, Assistant Manager
Lark Bar (Future Bars Inc.)
01.2017 - Current
Bartender
Local Edition | The Devil’s Acre (Futures Bars, Inc.)
01.2014 - 01.2017
Bartender/Server
Kin Khao-Thai Eatery | Palm House | Omni Hotels & Resorts | Fog Harbor Fish House
01.2008 - 01.2015
Bachelor of Science - Telecommunications
Kutztown University of Pennsylvania
Similar Profiles
Ciel ZaldivarCiel Zaldivar
Bar Lead at Future BarsBar Lead at Future Bars
Sandeep kumarSandeep kumar
Housekeeping cleaner at Lark Restaurant and BarHousekeeping cleaner at Lark Restaurant and Bar
Krishnendu DasKrishnendu Das
Bar Manager at SKY LARK ROOF TOP BAR & KITCHENBar Manager at SKY LARK ROOF TOP BAR & KITCHEN
EMMA VANDAMEMMA VANDAM
Lead Behavioral Health Technician at Cottonwood Creek Behavioral HospitalLead Behavioral Health Technician at Cottonwood Creek Behavioral Hospital
Baho PetersBaho Peters
Community Engagement Intern at Morrison Center for the Performing ArtsCommunity Engagement Intern at Morrison Center for the Performing Arts