Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Apollonia Guterrez

San Antonio

Summary

Dynamic professional with extensive experience in office management and customer service, notably as Secretary to the General Manager at 3G Irrigation. Proven ability to enhance workflow through effective file organization and exceptional communication skills. Successfully supported strategic initiatives, ensuring cohesive team collaboration and achieving significant operational improvements.

Professional administrative specialist with substantial experience supporting executive-level operations. Adept at managing schedules, coordinating meetings, and handling communications with precision and discretion. Known for fostering team collaboration and ensuring seamless office functionality, adaptable to shifting priorities and maintaining high productivity. Skilled in document preparation, office software, and maintaining confidentiality, with strong focus on achieving organizational goals.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

8
8
years of professional experience

Work History

Secretary to the General Manager

3G Irrigation
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.

Chief of Staff

Endzone Managment
05.2023 - 09.2024
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
  • Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
  • Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Negotiated contracts with vendors to secure favorable terms that led to significant cost savings without compromising quality or service delivery.
  • Drove strategic initiatives to completion, overseeing project timelines and milestones.

Housing Manager

Poteet Homes
05.2023 - 09.2024
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
  • Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Maintained database of housing resources, landlords and management companies.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Updated record-keeping systems for improved organization and accessibility of important information.
  • Managed budget effectively, reducing operating costs without compromising the quality of services provided.

Lingerie Manager

Dillards Department Store
03.2022 - 05.2023
  • Managed inventory effectively, maintaining optimal stock levels for seamless business operations.
  • Assisted customers with unique needs or concerns, providing tailored solutions that exceeded their expectations.
  • Streamlined operational processes, resulting in reduced overhead costs and increased profit margins.
  • Maintained an organized backroom area, facilitating efficient stock replenishment on the sales floor during peak periods of business activity.
  • Increased sales by implementing innovative visual merchandising and product placement strategies.
  • Established strong relationships with vendors, negotiating favorable terms for merchandise procurement.
  • Led a high-performing team to achieve store targets consistently, ensuring employee motivation and engagement.

Men's Department Sales Associate

Dillards Department Store
10.2017 - 03.2022
  • Maintained a clean and organized sales floor for enhanced shopping experiences and increased foot traffic.
  • Coordinated with other departments for cross-merchandising opportunities that maximized overall store performance metrics.
  • Participated in inventory management tasks, ensuring accurate stock levels for seamless store operations.
  • Handled customer inquiries and resolved issues promptly, resulting in positive feedback from shoppers.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

No Degree - Education

Palo Alto College
San Antonio, TX

High School Diploma -

Poteet High School
Poteet, TX
05-2004

Skills

  • File organization
  • Office management
  • Data entry proficiency
  • Document preparation
  • Meeting scheduling
  • Office administration
  • File management
  • Guest relations
  • Meeting support
  • Travel coordination
  • Customer service
  • Cleaning and sanitizing

Languages

Spanish
Professional Working

Timeline

Secretary to the General Manager

3G Irrigation
09.2024 - Current

Chief of Staff

Endzone Managment
05.2023 - 09.2024

Housing Manager

Poteet Homes
05.2023 - 09.2024

Lingerie Manager

Dillards Department Store
03.2022 - 05.2023

Men's Department Sales Associate

Dillards Department Store
10.2017 - 03.2022

No Degree - Education

Palo Alto College

High School Diploma -

Poteet High School

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Apollonia Guterrez