Apollonia James
Detroit,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
CSR
Henry Ford Hospital
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Hall Attendant
Marriott
04.2007 - 03.2023
- Arranged tables and chairs for special occasions and events.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Handled requests for extra linens, toiletries and other supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Washed and put away kitchen dishes, utensils and glassware.
Production Operator
Chrysler Fiat
10.2016 - 03.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Loaded supplies into machines by hand or by hoist.
Secretary
SisterSisterHealthCare
04.2011 - 01.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
06.2015
Skills
- Stockroom Procedures
- Filing
- Records Preparation
- Microsoft Outlook
- Credit Card Payment Processing
- Customer Service
Additional Information
Drivers License
Timeline
CSR - Henry Ford Hospital
03.2023 - Current
Production Operator - Chrysler Fiat
10.2016 - 03.2022
Secretary - SisterSisterHealthCare
04.2011 - 01.2022
Hall Attendant - Marriott
04.2007 - 03.2023
Lincoln High School - High School Diploma,