Apollonia Ryans

• Maintained clean, safe, and well-organized patient environment.
• Offered companionship and kindness to elderly patients.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

• Built relationships with customers using strong persuasion and active listening skills.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered calls, took messages, and transferred calls to correct individuals.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Completed daily cold calling and outreach to build sales pipeline.
• Recorded and updated customer information in online systems.
• Followed up with customers to solicit further sales.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Managed operations, kept the business and office functions organized.

Overseen daily operations.

Advertised the business to bring in clientele.

Prepared daily, weekly and monthly reports.

Answered, screened, and redirected telephone calls with professionalism and efficacy.

Implemented inventory control and standardizing ordering procedures.

Ensuring that the salon environment meets cleanliness and hygiene standards required by law.

Resolving client complaints.

Hired, trained, and negotiated cheaper supply contacts.

* Washed, blow dried and Styled hair.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

* Having to meet dead lines.

* Having to have an exceptional eye for detail.

* Having to have a positive, proactive and assertive approach.

* Having to have an excellent work ethic

* Defuse confrontations and attitudes.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Processed payments, entering sales in register for prompt customer service.