Apoorva Patil
Fremont,CA
Summary
Staff Software Engineer with 10+ years of experience building scalable backend systems, distributed architectures, and AI-integrated solutions. Proven leadership in cross-functional projects, system design simplification, and mentoring teams. Strong track record of delivering high-impact initiatives, including LLM infrastructure, multilingual AI evaluation, and enterprise asset management systems. Deep expertise in Java and Python, with a focus on performance, reliability, and maintainability.
Linkedin: https://www.linkedin.com/in/aapatil/
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staff Software Engineer
ServiceNow Inc.
Santa Clara, CA
02.2025 - Current
- Lead the integration of LLM technologies (OpenAI, Gemini, Anthropic) into enterprise-grade workflows using prompt engineering, AI agents, and conversational AI systems.
- Built scalable data management pipelines for LLM training and evaluation, reducing dataset preparation time by 60% and supporting multilingual AI readiness.
- Delivered reusable evaluation pipelines that benchmarked LLM performance across multiple third-party providers (OpenAI, Gemini, Anthropic) using scoring approach and standardized metrics.
- Designed and delivered the AI Agent Evaluation Execution Framework-implementing out-of-the-box metrics, prompt optimization, and automated scoring to cut GenAI feedback loops by 50%.
- Implement intelligent workflow automation using ServiceNow Flow Designer, integrating LLM orchestration with external REST services and real-time enterprise business processes.
- Prototyped early RAG functionality using vector similarity for enterprise knowledge base retrieval.
Staff Software Engineer
ServiceNow Inc.
Santa Clara, CA
09.2017 - 02.2025
- Developed scalable SAM Publisher Packs (Oracle, Microsoft) with cross-functional integration into ITOM workflows, enabling intelligent asset discovery and license reconciliation across enterprise environments.
- Collaborated closely with ITOM engineers to integrate software asset data with CMDB and Discovery services-automating dependency mapping and compliance insights.
- Architected high-performance reconciliation engines, reducing processing time by 35% and ensuring alignment with IT audit and regulatory frameworks.
- Led scoped app development within the SAM module, designing reusable logic for deduplication, reconciliation, and license entitlement normalization.
- Maintained SAM/ITAM roadmap including feature rollouts, performance tuning, and ServiceNow version upgrades across multiple releases.
- Partnered with product, QA, and UI teams to launch user-focused enhancements that decreased friction and improved platform usability metrics.
Software Engineer Intern
ServiceNow Inc.
Santa Clara, CA
12.2016 - 09.2017
- Automated server provisioning and encryption workflows using Docker and Ansible, cutting infrastructure setup time by 35%.
Intern
Juniper Networks
Sunnyvale, CA
06.2016 - 09.2016
- Reduced OpenStack deployment time by 60% through optimized Ansible playbooks.
- Integrated the ELK stack for real-time log monitoring, enhancing system observability and troubleshooting.
Software Engineer
FIS Capco Technologies
Bengaluru, India
06.2014 - 06.2015
- Built and maintained ETL pipelines for financial systems, increasing data transformation throughput by 30%.
- Tuned SQL queries and enhanced high-volume data ingestion pipelines for performance and reliability.
Software Engineer
Accenture Services
Bengaluru, India
07.2011 - 05.2014
- Developed Java-based integrations for real-time financial trading platforms, ensuring data integrity and sub-second latency.
Education
M.S. - Computer Science and Engineering
Santa Clara University
B.E. - Computer Science and Engineering
SDMCET
IndiaSkills
- Java, Python, JavaScript, MySQL
- Distributed Systems, System Design, Data Modeling
- LLM Prompt Engineering, LLM Evaluation Frameworks, Conversational AI, RAG
- Cursor, Windsurf, Jupyter
- ServiceNow Flow Designer, REST APIs
- AWS, Docker, Kubernetes, Ansible, Git
- Technical Mentorship, Cross-Functional Collaboration, Architecture Review
Certification
Amazon Web Services (AWS) Certified Cloud Practitioner, 85SMY8WBQF4Q1DGN
Timeline
Staff Software Engineer
ServiceNow Inc.
02.2025 - Current
Staff Software Engineer
ServiceNow Inc.
09.2017 - 02.2025
Software Engineer Intern
ServiceNow Inc.
12.2016 - 09.2017
Intern
Juniper Networks
06.2016 - 09.2016
Software Engineer
FIS Capco Technologies
06.2014 - 06.2015
Software Engineer
Accenture Services
07.2011 - 05.2014
M.S. - Computer Science and Engineering
Santa Clara University
B.E. - Computer Science and Engineering
SDMCET