Summary
Overview
Work History
Education
Skills
Timeline
Generic

APPALONIA RIDDICK

Virginia Beach,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Permit Technician

JES Construction, Inc
06.2019 - 07.2022
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Sales Associate/Administrative Assistant

International Marketing Associations
01.2015 - 10.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.
  • Approved and terminated customer contracts upon request.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.

Office Assistant Volunteer

Auxiliary Services, Old Dominion University
01.2009 - 01.2012
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Coordinated, scheduled and arranged business meetings and travel calendars.

Education

Advanced Diploma -

Bayside High School
Virginia Beach, VA
2011

Skills

  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Microsoft Exchange
  • Excellent Attention to Detail
  • Inbound and Outbound Calling
  • Document and Records Management
  • Strong Telephone Etiquette
  • Permit Issuing

Timeline

Permit Technician

JES Construction, Inc
06.2019 - 07.2022

Sales Associate/Administrative Assistant

International Marketing Associations
01.2015 - 10.2019

Office Assistant Volunteer

Auxiliary Services, Old Dominion University
01.2009 - 01.2012

Advanced Diploma -

Bayside High School

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APPALONIA RIDDICK