Douglas Mpay
Westbrook,ME
Summary
Financial Manager leveraging exceptional communication skills to build quality relationships with patients, team members and upper management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Assistant Manager
Greater Portland Health
11.2015 - Current
- Managed a team of Financial Counselors and provided trainings in various types of both states and commercial insurances
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired new team members and implemented mentoring program to promote positive feedback and engagement.
- Participated and prepared documents for an audit every fiscal year.
Certified Application Counselor; Insurance Broker
Greater Portland Health
10.2013 - Current
- Communicated with people from various cultures and backgrounds on insurance application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for financial assistance programs, Medicaid, Medicare and Marketplace health insurances and determined qualification criteria for patients based on income and family size.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Recruiter Specialist
Pratt Abbott Uniform & Linen Cleaning
10.2015 - 12.2021
- Placed advertisements, evaluated applicant with language barrier, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated connection between applicants and employer.
- Explained the employer's job expectations to the applicants in their own language and cultural manner.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
GED -
Portland Adult Education
Portland, ME07.2013
No Degree - Health Education
University Of Kinshasa
Kinshasa, D.R. CONGO09.2002
Skills
- Customer Relationship Development
- Operational Efficiency
- Workflow Coordination
- Staff Development
- Staff Training
- Excellent Team Leadership
- Financial Management Procedures
Accomplishments
- Supervised team of 5 staff members.
Certification
- CM - Certified Manager Certification
- Certified Applicant Counselor, Affordable Care Act
- Insurance Broker, CoverME.gov
- Health Care Leadership Course, Hanley Center Health Leadership
Languages
English
Full Professional
French
Native or Bilingual
Portuguese
Full Professional
Spanish
Professional Working
Lingala
Native or Bilingual
Timeline
Financial Assistant Manager
Greater Portland Health
11.2015 - Current
Recruiter Specialist
Pratt Abbott Uniform & Linen Cleaning
10.2015 - 12.2021
Certified Application Counselor; Insurance Broker
Greater Portland Health
10.2013 - Current
GED -
Portland Adult Education
No Degree - Health Education
University Of Kinshasa
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