Apple Gutierrez
Oxnard,CA
Summary
Organized and independent worker with strong time management skills, attention to detail, and the ability to quickly learn new tasks. I bring high energy and an outgoing personality to my work, along with a dedication to fostering positive relationships. As a responsible and reliable team player, I have a strong desire to continuously learn and grow. I have demonstrated flexibility and adaptability in the face of schedule changes or challenging situations, always maintaining a positive attitude.
Overview
10
10
years of professional experience
Work History
Shift Leader in Training
Carls Jr
09.2023 - Current
- Maintained a safe and clean working environment, adhering to company policies and safety protocols.
- Streamlined scheduling processes by effectively balancing staff availability with business needs, minimizing labor costs while maintaining adequate coverage.
- Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
- Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
- Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
Dialysis Patient Care Technician
Fresenius Kidney Care Dialysis
02.2020 - 02.2023
- Trained to operate dialysis machine
- Primary duties include monitoring patients undergoing dialysis, ensuring safe usage of the machine, adjusting fluid removal rates, providing patient care, educating patients, assisting in discharge, responding to emergencies, and completing annual competencies.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
Font Desk Supervisor
Homewood Suites by Hilton
03.2015 - 06.2017
- Maintained high hotel service ratings, handled arrivals, organized reservations, managed phone calls approximately 50-100 incoming calls, resolved guest complaints, and managed VIP reservations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Education
Certificate - Dialysis Patience Care Technician
Dialysis School of San Diego
San Diego10.2019
Associate of Arts Degree – Social Behavioral Sciences -
Oxnard College
06.2014
4 year Diploma -
Channel Island High School
06.2011
Skills
- Workplace Safety
- Team Management
- Employee Motivation
- Scheduling Coordination
- Group Dynamics
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Food Safety
- Decision-Making
- Professionalism
References
- Rose Anne Cacho, Registered Nurse, Fresenius, Oxnard, 805.201.8019
- Elizabeth Camero, Clinic Manager, Fresenius, Camarillo, 805.824.1229
- Edgar Fuerte, General Manager, Carls Jr, Oxnard, 805.263.8527
cooking
I love to cook as my hobby. People asked me why not to try to be a chef since cooking makes me happy, for me this is my hobby where i can cook for my family and friends. I learned cooking by seeing my mom and watching other people on cooking show.
Languages
Tagalog
Full Professional
English
Full Professional
Traveling
Since, I was a kid I wanted to be a Flight Attendant. When I came here being in the plane while looking at the sky, clouds and birds through the airplane window. That's when I dreamed of seeing the world, what god created in this earth, taste all kinds of foods since i love to cook. Now that I have two babies, I wanna see the world with them, enjoy life in the future but also provide with their future.
Timeline
Shift Leader in Training
Carls Jr
09.2023 - Current
Dialysis Patient Care Technician
Fresenius Kidney Care Dialysis
02.2020 - 02.2023
Font Desk Supervisor
Homewood Suites by Hilton
03.2015 - 06.2017
Certificate - Dialysis Patience Care Technician
Dialysis School of San Diego
Associate of Arts Degree – Social Behavioral Sciences -
Oxnard College
4 year Diploma -
Channel Island High School