Apple Quankeo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Carmel Maintenance LLC
08.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Leasing Specialist
Carmel Maintenance LLC
06.2021 - 08.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Showed apartments to potential tenants and answered questions regarding community.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Created proposals, lease offers, and documents for incoming and current tenancies.
Leasing Specialist
Rae Road Maintenance LLC
09.2018 - 06.2021
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Showed apartments to potential tenants and answered questions regarding community.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Distributed and followed up on tenant renewal notices.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Collected, completed and processed lease applications.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Invited prospects to fill out application upon completion of property tour.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Education
CNA I Certification - Health Care
Umanah Health Care
Charlotte, NC01.2012
Skills
- Tenant Issue Resolution
- Business Processes and Procedures
- Contract Negotiation
- Property Tours
- Housing Regulations
- Rent Collection
- Policy Enforcement
- Security Deposit Refunds
- Staff Management
- Resident Retention
- Eviction Coordination
- Collect Payments
Timeline
Assistant Property Manager
Carmel Maintenance LLC
08.2022 - Current
Leasing Specialist
Carmel Maintenance LLC
06.2021 - 08.2022
Leasing Specialist
Rae Road Maintenance LLC
09.2018 - 06.2021
CNA I Certification - Health Care
Umanah Health Care
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