Apploina Conner
Lithonia,GA
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Twisted Kitchen
06.2013 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Formulated policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Lead Cook
Oceana Grill
08.2010 - 03.2012
- Taught kitchen staff safety protocols and restaurant standards.
- Cooked memorable dishes that brought new customers into establishment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Evaluated food products to verify freshness and quality.
- Took over line positions in event of emergency.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Disciplined and dedicated to meeting high-quality standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Education
Associate of Arts - Culinary Arts
Sclafani
New Orleans, LA05.2012
High School Diploma -
Booker T Washington High School
New Orleans, LA05.2003
Skills
- Training and Development
- Skilled negotiator
- Supplier Monitoring
- Assignment Delegation
- Budget Analysis
- Training and coaching
- Team Player
- Performance Improvement
- Customer Relations
- Exceptional interpersonal communication
- Staff Scheduling
- Team training and development
- Process Improvements
- Effective leader
Timeline
General Manager
Twisted Kitchen
06.2013 - Current
Lead Cook
Oceana Grill
08.2010 - 03.2012
Associate of Arts - Culinary Arts
Sclafani
High School Diploma -
Booker T Washington High School
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