Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

APPOLINAIRE IKUKU

San Antonio,TX

Summary

  • Over Six years Customer Support experience: "Think Customer; Build Trust; Lead with Courage; Get Connected and Simplify".
  • Highly motivated with the willingness to learn the skills that are a unique blend of business and technical savvy to accomplish the task.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
  • Proficient knowledge in Salesforce, SAP, Workday, Microsoft Word, PowerPoint and Excel.
  • Talented Interpreter with advanced conversational abilities in English and French. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
  • Professional Interpreter with 10 years of experience helping diverse individuals. Moves easily between French, Lingala, Kikongo and English without missing details

. Focused on advancing vocabulary, idiomatic and cultural understanding with up-to-date knowledge. . Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Independent French, Lingala, and Kikongo Interpreter

Cesco Linguistic Services, Inc
, USA
12.2022 - Current
  • An independent flourishing interpreting contractor providing services in the Greater in USA area specializes in high demand areas such as medical, workplaces, legal, education, community, and conference.

Independent French, Lingala and Kikongo interpreter (Part Time)

Fluent Language Solutions, Inc.
San Antonio, TX
05.2016 - Current
  • An independent flourishing interpreting contractor providing services in the Greater San Antonio Texas area specializes in high demand areas such as medical, legal, education, community, and conference
  • To provide quality interpretation services between the medical center staff and limited-English speaking patients and their families
  • To enhance and advocate cultural awareness and use of interpreters among healthcare providers and the general public (French, Lingala and Kikongo)
  • To recognize and promote the diversity of the non-English-speaking community groups and their needs (French, Lingala and Kikongo)
  • To effectively bridge communication gaps between healthcare professionals and non-English-speaking community groups (French, Lingala and Kikongo).

Order Fulfillment Supply Chain / Claim Specialist / Customer Support II

Becton Dickinson
07.2018 - 02.2024
  • Involved in the sale process, from the pickup products through to its eventual delivery or Return
  • First review and resolve the customer claims issue on shortage over threshold, shortage under threshold and Return Material Authorization requested
  • Communicate by phone, e-mail and mail with the customer for the request
  • Assist with the Customer email inquiry on claims' status, and resolutions
  • Exceed performance expectation with 20 Evaluation Documents per day with individual target of 15.

Lingala and French Tester (Part Time)

Language Stat
07.2016 - 01.2023
  • Committed to providing quality language and interpreter assessment
  • Language Stat offers tests for entry level interpreters, professional medical interpreters, and professional bilinguals in a variety of professions
  • See which options best meet your organization's needs.

Claim Specialist Customer Support II/ Point of Entry

Mindlance Staffing at Becton Dickinson
11.2017 - 07.2018
  • First contact for claims review and creation
  • Communicate by phone, e-mail and mail with the customer for the complaints product requested
  • Assist with email inquiry on claims' statuses, and resolutions
  • Create evaluation document based on Customer's request - Shortage, Damage, Overage.

Payroll and HR Customer Support Representative

Manpower Staffing/Accenture
San Antonio, TX
11.2016 - 11.2017
  • Accenture Certify French, Canadian French translator ( e-mail and phone)
  • Thoroughly understand Human Resources and Payroll processes
  • Responsible for efficient service delivery of HR and Payroll Issue Resolution through e-mail and phone
  • Assisting active employee and retired associates with paychecks, W2s and other inquiries using Workday and ASP systems.

Customer Service Representative

Kelly Services Staffing at Allstate
San Antonio, TX
03.2016 - 07.2016
  • We contact people who have requested quotes from Allstate for various products that Allstate insurance offers first check to ensure they are qualified for the product they have requested
  • Make sure the customer is engaged in the call, so when we transfer them to a licensed specialist, it is a smooth process for them
  • We do rebuttal customers who do offer push back
  • Our main goal is to transfer qualified and engaged customers to licensed specialist.

Bilingual Call Center: Canadian French and English

E.Securitel holding LLc.
San Antonio, TX
09.2015 - 01.2016
  • Worked as a Telephone sales representative Executive Canadian French and English for phone insurance and replacement handset protection program for Carriers, Dealers and Target
  • Our main goal is to get phone and other device replacement for the customers.

Customer service representative

West Corporation/ OptumRx
San Antonio, TX
06.2014 - 06.2015
  • Worked as a Telephone sales representative Executive for OptumRx mail service pharmacy
  • Exceed performance expectation with sixty to eighty calls a day to solicit medications sales; Inbound and Outbound (win back, retentions…).

Education

Certificate: Clemente Course in Humanities -

University of Illinois
05.2008

Bachelor degree: Economic Sciences and International monetary. -

University of Kinshasa - Democratic Republic of the Congo
09.1998

Certificate program : Technology Entrepreneurship & Managements -

University of Texas San Antonio

Skills

  • Salesforce knowledge
  • Teamwork and Collaboration
  • SAP knowledge
  • Workforce
  • Attention to detail on what I am doing for the customer
  • Legal Compliance
  • Policy Interpretation
  • Claims Investigation
  • Documentation Review
  • Microsoft Office
  • Claims Processing
  • Customer Service
  • Data Entry
  • Data Transcription
  • Policy Analysis
  • Organization and planning
  • Flexibility
  • Ability to cope with failures learn from mistakes
  • Accounting concepts knowledge
  • Client Support
  • French Interpersonal Communication
  • Relationship Building
  • Client Confidentiality

Accomplishments

  • Accenture French interpreter and translator

Timeline

Independent French, Lingala, and Kikongo Interpreter

Cesco Linguistic Services, Inc
12.2022 - Current

Order Fulfillment Supply Chain / Claim Specialist / Customer Support II

Becton Dickinson
07.2018 - 02.2024

Claim Specialist Customer Support II/ Point of Entry

Mindlance Staffing at Becton Dickinson
11.2017 - 07.2018

Payroll and HR Customer Support Representative

Manpower Staffing/Accenture
11.2016 - 11.2017

Lingala and French Tester (Part Time)

Language Stat
07.2016 - 01.2023

Independent French, Lingala and Kikongo interpreter (Part Time)

Fluent Language Solutions, Inc.
05.2016 - Current

Customer Service Representative

Kelly Services Staffing at Allstate
03.2016 - 07.2016

Bilingual Call Center: Canadian French and English

E.Securitel holding LLc.
09.2015 - 01.2016

Customer service representative

West Corporation/ OptumRx
06.2014 - 06.2015

Certificate: Clemente Course in Humanities -

University of Illinois

Bachelor degree: Economic Sciences and International monetary. -

University of Kinshasa - Democratic Republic of the Congo

Certificate program : Technology Entrepreneurship & Managements -

University of Texas San Antonio

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