Apprecia Thomas
Augusta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clerical position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Fraud Analyst
URBN Call Center
Augusta, GA
11.2021 - 02.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
Customer Service Representative
URBN Call Center
Augusta, GA
11.2021 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Medical Assistant
The Vision Centers
Douglas, GA
02.2018 - 11.2018
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Medical Assisting
YCARTE' HEALTH CARE CENTER
Douglas, GA 03.2017 - 09.2018
Skills
Effective communication
Fraud detection
Dispute Resolution
Flexible and Adaptable
Written Communication
Data Entry
Dependable and Responsible
Google Workspace
Clerical Support
Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud Analyst
URBN Call Center
11.2021 - 02.2023
Customer Service Representative
URBN Call Center
11.2021 - 02.2023
Medical Assistant
The Vision Centers
02.2018 - 11.2018
Associate of Science - Medical Assisting
YCARTE' HEALTH CARE CENTER
03.2017 - 09.2018