Hi, I’m
Amon Patterson
Administrative Assistant
Richmond,Va.
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills looking to seek and maintain full-time employment that will utilize previous experience within higher education, administrative positions, and within mental health. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students, staff, and community members.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Brightpoint Community CollegeChester, VA
Administrative Assistant
10.2022 - Current
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Managed department budgets and generated financial reports for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Commonwealth Senior LivingRichmond, VA
Receptionist
06.2017 - Current
Job overview
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Behavioral Health Group RecoveryGlen Allen, VA
Administrative Assistant
08.2020 - 10.2022
Job overview
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Conducted patient intake interviews, recording and documenting relevant information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records for accurate, current medical histories.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called patients to confirm scheduled appointments day in advance.
MCV Health SystemsRichmond, VA
Administrative Assistant
01.2020 - 07.2020
Job overview
- Assist physicians with scheduling for Department of Neurology
- Created calendars, meetings, and ZOOM links amidst COVID
- Created and submitted invoices for reimbursements via assistance with Fiscal
- Organizing and managing up to 10 physicians and nurse practitioners
- Manage Legal for Neurology department
- Train and assist new employees alongside Human Resources.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Next Steps Behavioral CenterMechanicsville, VA
Behavioral Technician
08.2019 - 01.2020
Job overview
- Assist children with autism learn correct behaviors and reduce undesirable behaviors in educational environment
- Collect observable data based on behaviors and enter data in client’s learning trees
- Implement programs created by BCBA.
- Organized recreational activities to assist in patient recovery.
- Provided therapeutic activities to assist with patient development.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assessed patient progress and reported changes to supervising physician.
- Charted on each patient daily.
Providing Pleasant Family ServicesHenrico, VA
Mental Health Skill Builder
10.2018 - 08.2019
Job overview
- Provide assistance to adults with mental illnesses and provide tracing with ADL services
- Connect clients to community resources
- Provide communication and parental techniques and support alongside with therapy and counseling
- Complete and submit documentation such as weekly progress reports, quarterly reports, and ISPs
- Currently receiving training to be fully OPMH status.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Coordinated community resources and secured referrals.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Evaluated diagnostic data to determine eligibility and needed services.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Ran errands and provided general office support in professional environment.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
University Of Virginia's College At WiseWise, VA
Resident Advisor
08.2015 - 05.2017
Job overview
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Solved grievances and complaints by collaborating with residents.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Enforced policies and safety standards through building and room rounds.
- Guided students to integrate into both academic and social communities on campus.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Established consistent relationships with students to maintain professional boundaries.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Planned and organized social and educational activities to promote community building and personal development among students.
Education
Regent University, Virginia Beach, VA
M.D. from Counseling
01.2021 - Current
Regent University, Virginia Beach, VA
M.D. from Higher Education
01.2021 - Current
The University of Virginia’s College
Bachelor of Science from Psychology
2017
University Overview
GPA: 3.502/4.00, Cum Laude
Skills
- Calendar Management
- Schedule Management
- Documentation
- Data Management
- Multi-Line Phone Systems
- Internal Communications
- Critical Thinking
- Detailed Meeting Minutes
- Prioritization
- Advanced MS Office Suite Knowledge
- Typing Proficiency
- PeopleSoft HRMS
Additional Information
- French Tutor & Psychology Tutor
- Darden Society
- Honor Society
- Psi Chi Club Secretary
- Tice Award Recipient
- RA Community Builder of the Year 2015-2016
- RA of the Year 2016-2017
- CPR/AED/First Aid Certified
Timeline
Administrative Assistant
Brightpoint Community College
10.2022 - Current
Regent University
M.D. from Counseling
01.2021 - Current
Regent University
M.D. from Higher Education
01.2021 - Current
Administrative Assistant
Behavioral Health Group Recovery
08.2020 - 10.2022
Administrative Assistant
MCV Health Systems
01.2020 - 07.2020
Behavioral Technician
Next Steps Behavioral Center
08.2019 - 01.2020
Mental Health Skill Builder
Providing Pleasant Family Services
10.2018 - 08.2019
Receptionist
Commonwealth Senior Living
06.2017 - Current
Resident Advisor
University Of Virginia's College At Wise
08.2015 - 05.2017
The University of Virginia’s College
Bachelor of Science from Psychology
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