Summary
Overview
Work History
Education
Skills
Timeline
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Aprecia Henderson

Stockton,CA

Summary

Proven leader and effective communicator, adept in computer literacy and critical thinking. At Amazon, streamlined operations and enhanced team productivity, significantly improving client satisfaction. Skilled in organizational tasks and teamwork, consistently meeting performance metrics. Demonstrates flexibility and a problem-solving approach, ensuring efficiency and positive outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Point of Contact

Amazon
11.2023 - Current
  • Utilized as a reliable point of contact between management, and customers regarding employee role related concerns or inquiries.
  • Served as a dependable point of contact for staff members seeking assistance, fostering strong cross-departmental relationships.
  • Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
  • Doing data watching lane watch on the computer staffing the associates on ewok doing dockflow
  • Utilized excellent communication abilities to maintain and improve client satisfaction.
  • Resolved jam clear jam issues efficiently to maintain smooth operations.
  • Addressed and removed workflow jams effectively.
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
  • Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • onboarding process for new hires, ensuring smooth transition into company culture.

Loss Prevention Specialist

DDS Discount
06.2021 - 11.2023
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.

Sales Associate

Jcpennys
11.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Cashier

Hope Chest
03.2022 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Stockton School For Adults
Stockton, CA
03-2010

Skills

  • Computer Literacy
  • Communication skills
  • Critical Thinking
  • Leadership skills
  • Teamwork
  • Problem Solver

Timeline

Point of Contact

Amazon
11.2023 - Current

Sales Associate

Jcpennys
11.2022 - 03.2023

Customer Service Cashier

Hope Chest
03.2022 - 10.2022

Loss Prevention Specialist

DDS Discount
06.2021 - 11.2023

High School Diploma -

Stockton School For Adults

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Aprecia Henderson