Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Apreia Hendon

Houston

Summary

I am Dynamic customer service professional with a proven track record at Empower Financial Group, excelling in problem resolution and active listening. Enhanced customer satisfaction through efficient call management and training initiatives, while leveraging CRM tools to streamline processes. Committed to delivering exceptional service and fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Empower Financial Group
03.2023 - 06.2025
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Provided exceptional customer service while assisting with ticketing and baggage checkin.
  • Increased staff efficiency with thorough training in bartending techniques, customer service skills, and safety protocols.
  • Reduced call handling time while maintaining high-quality customer service standards.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
  • Provided exceptional customer service, addressing concerns promptly and proactively identifying potential issues.
  • Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.

Financial Representative

Primerica
03.2022 - 05.2023
  • Assisted clients in understanding financial products and services.
  • Conducted thorough needs assessments to tailor financial solutions for clients.
  • Processed client transactions using CRM and financial software tools.
  • Supported compliance with regulatory requirements in all financial dealings.
  • Developed educational materials on financial literacy for client workshops.
  • Researched market trends to provide informed recommendations to clients.

Sales Consultant

Vector Marketing Company
01.2018 - 01.2019
  • Assisted customers in product selection and provided detailed information about features and benefits.
  • Developed strong product knowledge to address customer inquiries effectively and efficiently.
  • Supported sales team by organizing promotional materials and maintaining inventory displays.
  • Engaged with customers to understand needs and recommend appropriate solutions.
  • Collaborated with team members to achieve sales targets and enhance overall customer satisfaction.
  • Maintained cleanliness and organization of the sales area to create an inviting environment for customers.

Education

Bachelor Of Administration -

Texas Southern University
Houston, TX
04.2022

High School Diploma -

Dulles High School
Houston, TX
2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Administrative support
  • Microsoft Office Suite
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • De-escalation techniques
  • Quality control
  • Live chat support
  • Clerical support

Timeline

Customer Service Representative

Empower Financial Group
03.2023 - 06.2025

Financial Representative

Primerica
03.2022 - 05.2023

Sales Consultant

Vector Marketing Company
01.2018 - 01.2019

Bachelor Of Administration -

Texas Southern University

High School Diploma -

Dulles High School

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Apreia Hendon