April Taylor

Dedicated and pleasant with a diverse range of skills and expertise, including strong customer satisfaction, office assistance, writing, data entry, medical knowledge, and street smarts. As well as, experience with voice-over work and creating things with my hands. Excellent listening skills and a strong willingness to learn quickly. A go-getter who has:

• Most recent experience training AI models (2 years - Remote) as quality control for contributors and writing analysts.
• 2+ Years E-Commerce Store owner - POD & handcrafted items that are sold at large vendor shows alongside a partner business, I co-own/invested in.
• 20+ Years combined Customer Service experience from call center, retail, and e-commerce and 25 years of being a parent to two children and a few years as a military wife.
• 6+ Years experience in support specialist/office assistant/bookkeeping role for a large retail chain. Which included different skills such as data entry, filing, HR duties, accounting, handling sensitive information, and using basic systems and software as well as resolving customer issues.
• In any time that I was home supporting my family, I also continued my education by completing courses for medical transcription and billing/coding. The courses listed under the education section have all been completed and passed. Courses included extensive information on HIPAA compliance, insurance processes, patient data entry, EHR systems, prior authorizations, insurance verifications, CPT, ICD-10, etc

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• Experience in voice-over/narration and audio editing using Adobe Audition. Most notably volunteered my voice to digital auctions on a Metaverse-type platform for 6+ years as well as various auditions.

I am currently studying for my Florida Life and Health Insurance License

Start Date May 5, 2025