Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

APRIL MACHADO

Deltona

Summary

Customer-focused Administrative Professional with over 10 years of experience delivering high-impact support in customer service, scheduling, data entry, and account reconciliation. Demonstrates strong technical aptitude with a fast learning curve in remote systems, CRM platforms, and workflow tools. Proven track record of improving customer satisfaction, boosting team productivity, and streamlining office procedures. Excels in managing multi-line phone systems, handling sensitive information, and resolving escalated issues with professionalism and efficiency. Seeking a remote opportunity where organizational and communication skills can drive client success and team excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Receptionist

Machado Family Construction
01.2016 - Current
  • Provided administrative support including call handling, appointment scheduling, and document filing.
  • Communicated with clients via phone, email, and mail to provide updates and resolve inquiries.
  • Managed data entry and client records with a high degree of accuracy and confidentiality.
  • Developed internal tracking sheets that improved project follow-up and customer communication response time.
  • Resolved client concerns independently, contributing to a 31% increase in repeat business and referrals.

Professional Substitute

Volusia County Schools
08.2022 - 12.2024
  • Supported students with emotional and cognitive challenges in classroom and daily activities.
  • Created customized lesson support, maintained order, and facilitated communication between staff and parents.
  • Participated in professional development to maintain educational standards.
  • Managed digital records and lesson plans, reducing prep time for teachers by 25%.
  • Assisted with virtual classroom transitions during hybrid learning, maintaining 100% student participation.

Medical Assistant

SAAFE Behavioral Services
01.2014 - 01.2016
  • Managed broker and customer communications via inbound/outbound calls.
  • Coordinated between physicians and patients for follow-ups, reducing appointment no-shows by 27%.
  • Enhanced administrative workflows by introducing a streamlined intake checklist, decreasing intake time by 20%.
  • Scheduled and coordinated transportation deliveries and payroll processing.
  • Boosted operational efficiency through clear communication and scheduling accuracy.

Bookkeeper

Focus 9 Enterprises
01.2012 - 01.2014
  • Handled high-volume travel bookings, changes, and payment processing via remote systems.
  • Resolved customer issues with professionalism, contributing to first-call resolution goals.
  • Processed customer payments with 99.9% accuracy, minimizing disputes.
  • Oversaw payroll and expense reports with 100% accuracy across all cycles.

Senior Customer Service Representative

Time Warner Cable
08.2009 - 09.2010
  • Resolved billing and service inquiries, maintained client satisfaction through active listening and problem-solving.
  • Delivered detailed service information and followed up to ensure issue resolution.
  • Maintained consistent customer satisfaction ratings above 90% across performance reviews.

Assistant Manager

Kangaroo Express
01.2005 - 07.2009
  • Managed store operations, staff scheduling, and inventory.
  • Ensured compliance with safety inspections and submitted payroll reports.
  • Created a customer-friendly environment and maintained daily financial records.

Education

Certificate - Legal Studies

Seminole State College
Sanford, FL
12-2016

Skills

  • Remote Customer Support (Phone, Email, Chat)
  • CRM Tools (Zendesk, Salesforce, HubSpot)
  • Technical Troubleshooting & Ticketing
  • Appointment Scheduling & Calendar Management
  • Data Entry & Cloud File Management (Google Drive)
  • Bookkeeping & Account Reconciliation
  • Microsoft 365 & Google Workspace
  • KPI Reporting & Customer Feedback Tracking
  • Microsoft Office & Tech Tools
  • Multi-Line Phone Systems
  • Billing & Invoicing
  • Confidential Information Handling
  • Workflow & Process Optimization
  • Virtual Meeting Platforms (Zoom, MS Teams, Slack)
  • Time Management & Multitasking
  • Documentation & Knowledge Base Creation
  • Microsoft Office Suite (Word, Excel, Outlook) Adobe Acrobat Multi-line Phone Systems EMR Systems (basic knowledge)
  • Google Workspace QuickBooks (Basic) Data Entry Software Help Desk & Ticketing Systems CRM Software Proficiency

Certification

AAPC Medical & Billing Coding Certification Courses In Progress

Timeline

Professional Substitute

Volusia County Schools
08.2022 - 12.2024

Receptionist

Machado Family Construction
01.2016 - Current

Medical Assistant

SAAFE Behavioral Services
01.2014 - 01.2016

Bookkeeper

Focus 9 Enterprises
01.2012 - 01.2014

Senior Customer Service Representative

Time Warner Cable
08.2009 - 09.2010

Assistant Manager

Kangaroo Express
01.2005 - 07.2009

Certificate - Legal Studies

Seminole State College

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