April Adams
Acworth,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Triage Coordinator
Marietta Eye Clinic
11.2017 - Current
- Performed clinical and non-triage nurse duties, including patient instruction, medical care, and medication administration.
- Scheduled over 300 appointments for emergency and non-emergency services, collaborating directly with healthcare providers.
- Advised patients on pre- and post-operative instructions, medication administration, and recognized symptoms indicating need for emergency care.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Manager
OBGYN Signet Ultrasound
03.2016 - 03.2018
- Managed budget restructuring for labor, capital assets, inventory, and technology to optimize spending.
- Successfully resolved staff conflicts by actively listening to concerns and finding effective middle-ground solutions
- Oversaw candidate sourcing, screening, and hiring processes, in addition to assisting with over 100 EOBs and claims.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Medical Records Auditor Specialist
Altegra Health
01.2014 - 12.2016
- Conducted over 350 HEDIS/PIA audits for Medicaid, Medicare, and private insurance programs.
- Confirmed presence of requested medical charts and ensured accurate patient demographics.
- Enhanced patient privacy by implementing strict security protocols for medical record access.
- Identified discrepancies within medical records, leading to correction of vital patient information.
Education
Bachelor of Arts in Sociology - Sociology
Tougaloo College
Tougaloo, MSSkills
- Proficient in Microsoft Word
- Salesforce
- JIRA
- Financial Reporting
- NextGen
- EHR
- Epic
- E-commerce
- EMR/EMA
- Data Entry
- Business Development
- Live Chat Support
Certification
CPR and First Aid Certified in EMS
Timeline
Clinical Triage Coordinator
Marietta Eye Clinic
11.2017 - Current
Manager
OBGYN Signet Ultrasound
03.2016 - 03.2018
Medical Records Auditor Specialist
Altegra Health
01.2014 - 12.2016
Bachelor of Arts in Sociology - Sociology
Tougaloo College